This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
Resolved -
PML Rates are up to date, this issue has been resolved.
Jul 1, 10:56 PDT
Identified -
The PML team is now estimating that all rates will be updated in 30 minutes. Investor repricing could cause a delay beyond this.
Jul 1, 10:01 PDT
Investigating -
The pricing engine, PriceMyLoan, is experiencing a delay in loading today's rate sheets. The team is working to expedite this issue. Once rates have been updated, we will inform you.
Jul 1, 09:10 PDT
Resolved -
This incident has been resolved.
Jun 30, 14:34 PDT
Monitoring -
Our technical team has taken corrective action by flushing the cache and recycling a few virtual machines. System performance has since returned to normal levels. We’ve also received confirmation from users that latency has noticeably improved. We will continue to monitor the system closely to ensure stability.
Jun 30, 11:02 PDT
Update -
Our technical team is actively investigating the root cause and working to resolve this issue as quickly as possible. We will continue to provide updates as progress is made.
Jun 30, 09:44 PDT
Investigating -
Clients are reporting that they're experiencing latency on the CS Server when navigating applications in the system.
Jun 30, 07:07 PDT
Resolved -
This incident has been resolved.
Jun 30, 11:03 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 18, 08:23 PDT
Identified -
We have received reports of certain users unable access to the MeridianLink Support Portal from within the MeridianLink product. Users receive an error message stating "URL No Longer Exists." Our team is aware of the issue and is working with our vendor partner to resolve it.
Jun 16, 15:40 PDT
Resolved -
This incident has been resolved.
Jun 30, 11:03 PDT
Monitoring -
We identified that the Salesforce update over the weekend required an update to the SSO URL. This change has now been applied across all shared and dedicated servers, and we’ve confirmed that the connection is working as expected.
Jun 16, 10:10 PDT
Identified -
The issue has been identified and a fix is being implemented.
Jun 16, 08:33 PDT
Investigating -
Salesforce had an update this weekend. Our ITBA team is investigating this issue.
Jun 16, 06:42 PDT
Completed -
The scheduled maintenance has been completed.
Jun 29, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:00 PDT
Scheduled -
OpenClose’s ODR vendor will be performing maintenance on the ODR - Optical Document Recognition system during the following times in the coming days:
Sunday on 29th June 2025 between (12:00 AM - 6:00 AM) EST.
The unavailability of this feature is expected during this window. Packages submitted during this time will not be processed.
While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk. OpenClose is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification.
Jun 25, 15:12 PDT
Completed -
The scheduled maintenance has been completed.
Jun 25, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 19:00 PDT
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Jun 24, 10:12 PDT
Completed -
The scheduled maintenance has been completed.
Jun 21, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 PDT
Scheduled -
We will be performing planned maintenance that will temporarily impact certain areas of our platform. During this time, Engage platform and PURLS will be unavailable. All other services will remain fully operational.
This maintenance is part of our ongoing efforts to improve system performance and reliability. We appreciate your patience and understanding.
For updates, please check back here or contact our support team.
Jun 17, 12:34 PDT
Completed -
The scheduled maintenance has been completed.
Jun 20, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 19:00 PDT
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Jun 9, 08:56 PDT
Resolved -
This issue has been resolved. If the lender notices that it remains an issue, please create a Support Case.
Jun 19, 09:30 PDT
Identified -
The issue has been identified and a fix is being implemented.
Jun 18, 10:13 PDT
Investigating -
ML Mortgage clients using Mortgage Access may be experiencing the following issue: Document Requests created in MLM are either not passing to MA or are taking hours to pass over. We are looking into this issue but we do not have an ETA at this time.
Jun 17, 14:17 PDT
Resolved -
This incident has been resolved.
Jun 18, 08:04 PDT
Investigating -
ML Collect is experiencing system slowness currently. Our team is currently working to address the issue as quickly as possible.
Jun 18, 07:01 PDT