MeridianLink Statuspage

All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Operational
Consumer App Operational Status Operational
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Business Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
MeridianLink Mortgage OpenClose/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (DecisionAssist) Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
MeridianLink Mortgage Access Operational
Mortgage Access Operational
MeridianLink ACTion Operational
ACTion App Operational Status Operational
ACTion Reporting DBS Operational
ACTion Third Party integrations Operational
MeridianLink Access Operational
Access Operational Status Operational
Partner Integrations Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 2, 2025

No incidents reported today.

Jul 1, 2025
Resolved - PML Rates are up to date, this issue has been resolved.
Jul 1, 10:56 PDT
Identified - The PML team is now estimating that all rates will be updated in 30 minutes. Investor repricing could cause a delay beyond this.
Jul 1, 10:01 PDT
Investigating - The pricing engine, PriceMyLoan, is experiencing a delay in loading today's rate sheets. The team is working to expedite this issue. Once rates have been updated, we will inform you.
Jul 1, 09:10 PDT
Jun 30, 2025
Resolved - This incident has been resolved.
Jun 30, 14:34 PDT
Monitoring - Our technical team has taken corrective action by flushing the cache and recycling a few virtual machines. System performance has since returned to normal levels.
We’ve also received confirmation from users that latency has noticeably improved.
We will continue to monitor the system closely to ensure stability.

Jun 30, 11:02 PDT
Update - Our technical team is actively investigating the root cause and working to resolve this issue as quickly as possible.
We will continue to provide updates as progress is made.

Jun 30, 09:44 PDT
Investigating - Clients are reporting that they're experiencing latency on the CS Server when navigating applications in the system.
Jun 30, 07:07 PDT
Resolved - This incident has been resolved.
Jun 30, 11:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 08:23 PDT
Identified - We have received reports of certain users unable access to the MeridianLink Support Portal from within the MeridianLink product. Users receive an error message stating "URL No Longer Exists." Our team is aware of the issue and is working with our vendor partner to resolve it.
Jun 16, 15:40 PDT
Resolved - This incident has been resolved.
Jun 30, 11:03 PDT
Monitoring - We identified that the Salesforce update over the weekend required an update to the SSO URL. This change has now been applied across all shared and dedicated servers, and we’ve confirmed that the connection is working as expected.
Jun 16, 10:10 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 08:33 PDT
Investigating - Salesforce had an update this weekend. Our ITBA team is investigating this issue.
Jun 16, 06:42 PDT
Jun 29, 2025
Completed - The scheduled maintenance has been completed.
Jun 29, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:00 PDT
Scheduled - OpenClose’s ODR vendor will be performing maintenance on the ODR - Optical Document Recognition system during the following times in the coming days:

Sunday on 29th June 2025 between (12:00 AM - 6:00 AM) EST.

The unavailability of this feature is expected during this window. Packages submitted during this time will not be processed.

While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk. OpenClose is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification.

Jun 25, 15:12 PDT
Jun 28, 2025
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Completed - The scheduled maintenance has been completed.
Jun 25, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 19:00 PDT
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Jun 24, 10:12 PDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
Completed - The scheduled maintenance has been completed.
Jun 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 PDT
Scheduled - We will be performing planned maintenance that will temporarily impact certain areas of our platform. During this time, Engage platform and PURLS will be unavailable. All other services will remain fully operational.

This maintenance is part of our ongoing efforts to improve system performance and reliability. We appreciate your patience and understanding.

For updates, please check back here or contact our support team.

Jun 17, 12:34 PDT
Jun 20, 2025
Completed - The scheduled maintenance has been completed.
Jun 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 19:00 PDT
Scheduled - We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.

Jun 9, 08:56 PDT
Jun 19, 2025
Resolved - This issue has been resolved. If the lender notices that it remains an issue, please create a Support Case.
Jun 19, 09:30 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 10:13 PDT
Investigating - ML Mortgage clients using Mortgage Access may be experiencing the following issue: Document Requests created in MLM are either not passing to MA or are taking hours to pass over. We are looking into this issue but we do not have an ETA at this time.
Jun 17, 14:17 PDT
Jun 18, 2025
Resolved - This incident has been resolved.
Jun 18, 09:38 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 09:30 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 09:06 PDT
Investigating - We are currently investigating this issue.
Jun 18, 06:57 PDT
Resolved - This incident has been resolved.
Jun 18, 08:04 PDT
Investigating - ML Collect is experiencing system slowness currently. Our team is currently working to address the issue as quickly as possible.
Jun 18, 07:01 PDT