MeridianLink Statuspage Status

MeridianLink Statuspage

All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening Operational

Consumer App Operational Status Operational

Consumer App Credit Reports Operational

Consumer App Fraud Prevention Vendors Operational

Consumer App Indirect Auto Integrations Operational

Consumer App Vehicle Valuation Operational

Consumer App Underwriting & Pricing Engine Operational

Consumer App - Other Partner Integrations Operational

Consumer App Core Integration Operational

Consumer App Documents Operational

Consumer App Reports Operational

MeridianLink Mortgage Operational

Mortgage App LOS Operational

Mortgage App EDocs Operational

Mortgage App Pricing Engine (PML) Operational

Mortgage App Integrations Operational

Mortgage App Reporting Operational

Mortgage App TPO Portal Operational

MeridianLink Mortgage Credit Link Operational

Mortgage Credit Link App Operational Status Operational

Mortgage Credit Link Credit Integrations Operational

Mortgage Credit Link Additional Product Integrations Operational

MeridianLink Collect Operational

Collect App Operational Status Operational

Collect App Internal Integrations Operational

Collect App External Integrations Operational

MeridianLink Portal Operational

Portal App Operational Status Operational

Portal App Credit Reports Operational

Portal App Fraud Prevention Vendors Operational

Portal App eSign Operational

Portal App Underwriting & Pricing Engine Operational

Portal App - Other Partner Integrations Operational

Portal App Core Integration Operational

Portal App Portal Manager Operational

Portal App SSO Operational

Portal App Documents Operational

MeridianLink DecisionLender Operational

DecisionLender4 App Operational Status Operational

DecisionLender4 Reporting DBS Operational

DecisionLender4 Partner Integrations Operational

DecisionLender3.5 App Operational Status Operational

DecisionLender3.5 Reporting DBS Operational

DecisionLender3.5 Partner Integrations Operational

MeridianLink Engage Operational

Engage App Operational Status Operational

MeridianLink Insight Operational

Insight Operational Status Operational

Data Refresh Operational

TazWorks Operational

InstaScreen Operational Status Operational

InstaScreen Partner Integrations Operational

QuickApp Pro/QuickLease Pro Operational Status Operational

Trade House Data Searches Operational

MeridianLink Business Operational

Atlas Platform Operational

Credit Card Application Operational

Business Lending Application Operational

Offer and Closing Operational

Cloudflare Cloudflare Workers Operational

Cloudflare CDN/Cache Operational

MeridianLink Mortgage OpenClose/Optics/CAW Operational

OpenClose Operational

OpenClose Pricing Engine (DecisionAssist) Operational

Mortgage Optics Operational

ConsumerAssist Web Operational

MeridianLink Mortgage Access Operational

Mortgage Access Operational

MeridianLink ACTion Operational

ACTion App Operational Status Operational

ACTion Reporting DBS Operational

ACTion Third Party integrations Operational

General Operational

Global Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ML Consumer/Opening - EPL and Dedicated Environment Security Maintenance and codebase update Feb 20, 2025 19:00 - Feb 21, 2025 02:00 PST

We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and to update the codebase.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Posted on Feb 03, 2025 - 10:58 PST

Past Incidents

Feb 9, 2025

No incidents reported today.

Feb 8, 2025

Decision Lender - Unable to log in and system latency

Resolved - This incident has been resolved.
Feb 8, 17:04 PST

Investigating - We are currently investigating this issue.
Feb 8, 16:30 PST

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

ML Consumer/Opening - Shared Production Environment Maintenance

Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 PST

Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Feb 3, 10:57 PST

ML Consumer DocuSign Integration experiencing issues

Resolved - DocuSign has reported that their incident is resolved. The integration should be functioning normally now.
Feb 5, 14:17 PST

Identified - DocuSign has reported that they are experiencing issues currently. They are currently taking mitigation steps. Progress can be followed directly here: https://status.docusign.com/

We will update as we have more details.
Feb 5, 12:26 PST

Feb 4, 2025

Unable to pull credit

Resolved - This incident has been resolved. All environments have been fixed, and the backlog of locked files in Production has been addressed.
Feb 4, 12:54 PST

Update - Please be advised that the development team is aware of the issue in Beta and Demo of being unable to pull credit. They will address it as soon as they complete the backlog of locked applications that happened during this morning's incident. Production is the top priority. We appreciate your patience.
Feb 4, 11:36 PST

Update - The issue has been resolved for new, never-before-pulled credit reports. Applications that experienced a credit pull issue this morning had their credit files locked. Our staff is manually releasing these locked files, and we are working diligently to restore them by the end of the day.
Feb 4, 09:58 PST

Update - Please note that we are currently processing the backlog of transactions and unlocking some of the credit files that were locked during the incident. This may still take some time
Feb 4, 08:29 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 08:09 PST

Identified - The issue has been identified and a fix is being implemented.
Feb 4, 07:59 PST

Update - We are currently investigating this issue. Please do not force new credit.
Feb 4, 07:29 PST

Investigating - We are currently investigating this issue.
Feb 4, 07:25 PST

DecisionLender DL 4 Latency Issues

Resolved - This incident has been resolved. System performance has returned to normal.
Feb 4, 11:24 PST

Monitoring - Our teams have addressed issues that were impacting system performance. We are seeing more normal performance now and monitoring to ensure the issue is fully resolved.
Feb 4, 11:08 PST

Investigating - We are currently experiencing performance issues in DL 4. Our teams are investigating and will have an update soon.
Feb 4, 09:54 PST

MCL - Locked Files

Resolved - This incident has been resolved.
Feb 4, 10:43 PST

Update - We are continuing to work on a fix for this issue.
Feb 4, 10:07 PST

Identified - The issue has been identified and a fix is being implemented.
Feb 4, 10:04 PST

Investigating - We are currently investigating this issue.
Feb 4, 09:29 PST

Unable to pull credit

Resolved - This incident has been resolved.
Feb 4, 05:25 PST

Investigating - We are currently investigating this issue. Please do not force new credit.
Feb 3, 14:37 PST

Feb 3, 2025

DecisionLender DL 4 Latency Issues

Resolved - This incident has been resolved. All clients should be experiencing normal system performance now. If you have any residual impacts please reach out to the Support team directly.
Feb 3, 13:01 PST

Identified - The issue has been identified and is being corrected. Performance should return to normal shortly. We will have another update soon.
Feb 3, 12:16 PST

Investigating - We are currently investigating reports of system latency for the DL 4 systems. We will provide further update soon.
Feb 3, 11:48 PST

MeridianLink OpenClose & Mortgage Access DecisionAssist Pricing Engine - Delay in publishing rates today

Resolved - The DecisionAssist pricing team has uploaded today's rates for OpenClose and Mortgage Access, and MeridianLink considers this issue to be resolved.
Feb 3, 08:00 PST

Update - The DecisionAssist pricing team is actively uploading today's rates. We will let you know once this has been completed. Thank you for your patience.
Feb 3, 07:46 PST

Identified - The MeridianLink IT team has identified the cause of the issue and is working on a resolution. The DecisionAssist team should be able to move forward in uploading today's rates shortly.
Feb 3, 07:24 PST

Investigating - There will be a delay in publishing rates today due to a technical issue. MeridianLink IT is working to correct the issue. We will update you as soon as this has been resolved.
Feb 3, 06:47 PST

DecisionLender DL 4 Reports - Clients are experiencing issues with reports.

Resolved - DecisionLender DL 4 client report replication has been returned to normal. Client reports are no longer failing. Reports are now processing normally.
Feb 3, 08:00 PST

Investigating - DecisionLender DL 4 Reports - Clients are experiencing issues with reports. Reports are failing. Our teams are investigating and will provide an update soon.
Feb 3, 07:08 PST

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

MeridianLink OpenClose DecisionAssist Pricing Engine - Users Receiving Unknown Error

Resolved - MeridianLink has resolved the OpenClose pricing issue and users are able to price loans as normal.
Jan 29, 13:36 PST

Monitoring - MeridianLink has resolved the OpenClose pricing issue and users should be able to price loans as normal. This also impacted pricing in Mortgage Access POS and pricing on ConsumerAssist Web and now those pricing pages should be functioning normally. We are monitoring the situation. Please report any errors to the OpenClose support team.
Jan 29, 11:06 PST

Identified - MeridianLink is aware that OpenClose users are receiving Unknown Error when pricing loans. It appears that this intermittent issue is somewhat improved and users are receiving errors less often. We have identified the cause of the issue and are working towards a resolution. We will update you as soon as we have more information.
Jan 29, 09:26 PST

Update - MeridianLink is aware that OpenClose users are receiving Unknown Error when pricing loans, but some users are able to price loans. The results vary, the issue appears to be intermittent. This issue is being actively worked on by the IT team. We will update you as soon as we have more information.
Jan 29, 08:39 PST

Investigating - MeridianLink is aware that OpenClose users are receiving Unknown Error when pricing loans. This issue is being actively worked on by the IT team. We will update you as soon as we have more information.
Jan 29, 08:04 PST

ML Collect: Issue Rendering Documents

Resolved - This incident has been resolved. Documents and letters should now be functioning properly again.
Jan 29, 10:54 PST

Investigating - Users have reported issues with populating documents and letters.
Our technical team is currently investigating the problem and working on a solution.
Jan 29, 10:22 PST

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.