Update - We are continuing to work on a fix for this issue.
Jan 23, 2026 - 14:12 PST
Identified - We have identified an issue causing the Edit toolbar for the Email Body text to be missing within Automated Actions. This affects the live.consumer server. All existing automated actions are still triggering and functioning as expected.
Our development team has prepared a fix, which is scheduled for deployment on Sunday night.
Jan 23, 2026 - 14:11 PST
This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and Codebase Update.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes. Posted on
Feb 02, 2026 - 11:01 PST
Engage Web Application, PURLs, and Home Banking API
We want to let you know that we will be performing scheduled system maintenance to improve performance and reliability across key Engage services. During this window, several components will be temporarily unavailable.
🔧 Maintenance Window Date: 2/21 Time: 6am-645am EST Duration: 45 minutes Environment: Production
🔒 Systems Impacted During the maintenance window, the following services will be unavailable:
Engage Web Application Clients and internal users will not be able to log in.
PURLs (Personalized URLs) All active PURLs will be inaccessible. Members attempting to access their personalized offers will receive an error message.
Home Banking API The home banking API will be down. Any calls made to the API will receive an error response.
📌 What You Need to Know All scheduled Engage processes will resume automatically once maintenance concludes. No action is required from your team. There is no impact to stored data; no data loss is expected. If your institution sends communications with PURL links, we recommend avoiding sends during this window.
✅ After Maintenance All services will automatically come back online. If you experience any unexpected behavior once maintenance is complete, please contact your MeridianLink representative or Support. Posted on
Feb 06, 2026 - 10:59 PST
Resolved -
This incident has been resolved.
Feb 6, 12:48 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 6, 08:05 PST
Investigating -
Multiple clients are experiencing access issues, with the application spinning and resulting in 504 Gateway Time‑Out errors.
Feb 6, 07:13 PST
Resolved -
This incident has been resolved.
Feb 5, 11:27 PST
Investigating -
We are continuing to investigate this issue.
Feb 5, 11:27 PST
Monitoring -
An update has been completed, and servers appear to be healthy now. We are continuing to monitor. If you are still experiencing issues please reach out to the Support team. Thanks,
Feb 5, 07:49 PST
Investigating -
We are currently experiencing an issue with DL4 Production resulting in a 504 Gateway Time‑Out error.
Feb 5, 07:21 PST
Completed -
The scheduled maintenance has been completed.
Feb 4, 23:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 19:00 PST
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Feb 2, 10:32 PST
Completed -
The scheduled maintenance has been completed.
Jan 29, 23:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 19:00 PST
Update -
We will delay the shared production redeploy to Thursday night (1/29/2026)
Jan 28, 13:25 PST
Scheduled -
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This is an urgent update to maintain server stability and/or to resolve known issues causing disruption to normal workflows.
This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Jan 28, 09:07 PST
Resolved -
This incident has been resolved.
Jan 29, 11:10 PST
Identified -
We’re applying the final fixes, and Insight should be refreshed within the next ~3 hours.
Jan 29, 07:21 PST
Investigating -
We are investigating a delay in the data refresh for January 29, 2026. This is only affecting larger institutions on the platform; all other data points are refreshed for other clients.
Jan 29, 06:26 PST