This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This is an urgent update to maintain server stability and/or to resolve known issues causing disruption to normal workflows.
This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT). Posted on
Feb 20, 2026 - 13:42 PST
Completed -
The scheduled maintenance has been completed.
Feb 21, 03:45 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 03:00 PST
Scheduled -
Engage Web Application, PURLs, and Home Banking API
We want to let you know that we will be performing scheduled system maintenance to improve performance and reliability across key Engage services. During this window, several components will be temporarily unavailable.
🔧 Maintenance Window Date: 2/21 Time: 6am-645am EST Duration: 45 minutes Environment: Production
🔒 Systems Impacted During the maintenance window, the following services will be unavailable:
Engage Web Application Clients and internal users will not be able to log in.
PURLs (Personalized URLs) All active PURLs will be inaccessible. Members attempting to access their personalized offers will receive an error message.
Home Banking API The home banking API will be down. Any calls made to the API will receive an error response.
📌 What You Need to Know All scheduled Engage processes will resume automatically once maintenance concludes. No action is required from your team. There is no impact to stored data; no data loss is expected. If your institution sends communications with PURL links, we recommend avoiding sends during this window.
✅ After Maintenance All services will automatically come back online. If you experience any unexpected behavior once maintenance is complete, please contact your MeridianLink representative or Support.
Feb 6, 10:59 PST
Completed -
The scheduled maintenance has been completed.
Feb 20, 00:57 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 19:00 PST
Update -
Correction: Maintenance will start at 7pm pacific time
Feb 19, 11:31 PST
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and Codebase Update.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Feb 2, 11:01 PST
Completed -
The scheduled maintenance has been completed.
Feb 18, 23:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 19:00 PST
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Feb 18, 07:41 PST
Resolved -
This incident has been resolved.
Feb 17, 10:20 PST
Investigating -
We received alerts of slowness on the Secure production environment. Autoscaling was activated and performance has improved. We are continuing to monitor response times.
Feb 17, 09:11 PST
Resolved -
The issue impacting Insight has been resolved. Please log out and log back in for the changes to take effect. We apologize for the inconvenience and appreciate your patience.
Feb 12, 08:20 PST
Investigating -
We are aware of an issue impacting Insight at this time. Users may experience “Access Rights” errors when loading dashboards and may notice missing base dashboards.
Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause.
Feb 12, 06:38 PST
Resolved -
This issue has been resolved.
Feb 11, 13:03 PST
Update -
We are continuing to work on a fix for this issue.
Jan 23, 14:12 PST
Identified -
We have identified an issue causing the Edit toolbar for the Email Body text to be missing within Automated Actions. This affects the live.consumer server. All existing automated actions are still triggering and functioning as expected.
Our development team has prepared a fix, which is scheduled for deployment on Sunday night.
Jan 23, 14:11 PST