MeridianLink Statuspage

All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening Operational
Consumer App Operational Status Operational
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations Operational
Collect App External Integrations Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
Insight for Mortgage Operational
Insight for Collect Operational
Insight for Share of Wallet Operational
Insight for Consumer and Opening Operational
Insight Lite Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Mortgage OpenClose/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (PriceMyLoan) Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
MeridianLink Mortgage Access Operational
Mortgage Access Operational
MeridianLink ACTion Operational
ACTion App Operational Status Operational
ACTion Reporting DBS Operational
ACTion Third Party integrations Operational
MeridianLink Access Operational
Access Operational Status Operational
Partner Integrations Operational
Data and Partner Connect Operational
Data Connect Operational Status Operational
Data Connect Refresh Status Operational
Partner Connect Operational Status Operational
Partner Connect Data Refresh Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ML Consumer/Opening - EPL and Dedicated Environment Security Maintenance Jun 18, 2026 19:00 - Jun 19, 2026 02:00 PDT

We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Posted on Jun 01, 2026 - 14:02 PDT
Jun 14, 2026

No incidents reported today.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
ML Community - Unauthorized Request error.
Resolved - Vanilla has resolved the issue. All Consumer environments have been successfully tested and are now working as expected.
Jun 12, 10:11 PDT
Update - We have identified the cause of the login issue impacting access to the ML Community. The issue has been traced to a recent change made by our vendor (Vanilla) affecting the SSO redirect behavior.
The vendor is actively working on a fix and will provide further updates as progress is made.
In the meantime, users can continue to access the Community by using the direct login workaround:

https://connect.meridianlink.com/entry/password

Temporary Workaround Update:

- If a user does not already have a password set, they can select “Forgot Password” to create or reset it using the same email address associated with their product account.

- After logging in, users will land on the Mortgage Community page, which may appear blank due to permission settings.

- To access the Consumer Community, click the globe icon in the top-right corner and select the appropriate community.

We will share additional updates as soon as more information becomes available.
Jun 11, 15:15 PDT
Identified - We have identified the cause of the login issue impacting access to the ML Community. The issue has been traced to a recent change made by our vendor (Vanilla) affecting the SSO redirect behavior.

The vendor is actively working on a fix and will provide further updates as progress is made.

In the meantime, users can continue to access the Community by using the direct login workaround: https://connect.meridianlink.com/entry/password.

We will share additional updates as soon as more information becomes available.
Jun 9, 16:02 PDT
Update - We are currently investigating reports of an “Unauthorized Request” error when accessing the MeridianLink Community. We are actively working with our vendor to identify the root cause.

Workaround:
In the meantime, users can bypass SSO and access the Community directly using:
https://connect.meridianlink.com/entry/password
If a user does not already have a password set, they can select “Forgot Password” to create or reset it using the same email address associated with their product account.

Our teams are actively working to understand the scope and impact of this issue.

We will continue to share updates as more information becomes available.
Jun 8, 07:52 PDT
Update - We are currently investigating reports of an "Unauthorized Request Error" when attempting to access the MeridianLink Community with the Vendor.

Our teams are actively reviewing the situation and working to better understand the scope.

We will provide updates as additional information becomes available.
Jun 8, 05:46 PDT
Update - We are continuing to investigate reports of an "Unauthorized Request Error" when attempting to access the MeridianLink Community. We are working with the vendor for the Community, and it has been escalated on their end.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but investigation efforts are ongoing and a high priority.

We will continue to share updates as additional information becomes available.
Jun 5, 10:28 PDT
Update - We are continuing to investigate reports of an "Unauthorized Request Error" when attempting to access the MeridianLink Community.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but investigation efforts are ongoing and a high priority.

We will continue to share updates as additional information becomes available.
Jun 5, 09:12 PDT
Investigating - We are currently investigating reports of an "Unauthorized Request Error" when attempting to access the MeridianLink Community.

Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
Jun 5, 07:56 PDT
Jun 11, 2026
Partner Connect Data Refresh Delay
Resolved - This incident has been resolved.
Jun 11, 12:44 PDT
Identified - A data refresh delay affecting Partner Connect vendors has been identified. Our team has investigated and deployed a solution; subsequent pipelines are running now.

We apologize for any inconvenience this may have caused.
Jun 11, 06:09 PDT
MeridianLink Mortgage and OpenClose Support Phone System Issues
Resolved - The issue has been resolved, and all services are operating normally.

Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
Jun 11, 11:39 PDT
Update - MeridianLink IT is working with our support phone system provider on this issue. We hope to have a resolution soon.
Jun 11, 09:32 PDT
Identified - The Support teams for MeridianLink Mortgage and OpenClose are experiencing phone system issues today. For assistance on Mortgage LOS and related products, please initiate a Chat or Support Case in the Resource Center. For OpenClose LOS and related products, please initiate a Support Case in the Resource Center.
Jun 11, 07:50 PDT
DecisionLender – Duplicate Applications with RouteOne
Resolved - There shouldn’t be any further issues.
We will also continue to monitor for any further occurrences and keep you informed of progress.
Jun 11, 09:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 17:28 PDT
Investigating - We are currently receiving reports of duplicate applications being created in DL4 via RouteOne.
RouteOne is actively working with them to investigate and address the issue, if it is still occurring.
Jun 9, 10:53 PDT
Jun 10, 2026
ML Consumer / Opening / Portal / Access - Shared Production - Scheduled Release Delay for June #1 Update
Completed - The scheduled maintenance has been completed.
Jun 10, 10:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 10, 09:53 PDT
Update - The release originally planned for Wednesday night, 6/10/26 has been postponed to 6/24/26 for the following products: Consumer/Opening, Portal, and Access. This delay also applies to any Core integration related mapping or code changes.
Jun 10, 09:46 PDT
In progress - The release originally planned for Wednesday night, 6/10/26 has been postponed to 6/24/26 for the following products: Consumer/Opening, Portal, and Access. This delay also applies to any Core integration related mapping or code changes.
Jun 9, 17:00 PDT
Scheduled - The release originally planned for Wednesday night, 6/10/26 has been postponed for the following products: Consumer/Opening, Portal, and Access. This delay also applies to any Core integration related mapping or code changes.

During final validation, our team identified an update requiring additional review to ensure a smooth and stable rollout. This delay is a precaution — not an indicator of any active issue or risk to your current environment.

We appreciate your patience and will provide updates as we progress toward the new release window in two weeks.
Jun 9, 16:13 PDT
Jun 9, 2026
Jun 8, 2026
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
PriceMyLoan - rates for Paramount Residential Mortgage are delayed
Resolved - The issue has been resolved, and all services are operating normally.

Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
Jun 5, 13:33 PDT
Investigating - The PriceMyLoan team has advised that the loading of rates for today for Paramount Residential Mortgage has been delayed. As soon as today's rates have been loaded, we will update you here.
Jun 5, 11:08 PDT
Jun 4, 2026
ML Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 18:30 PDT
Scheduled - A mandatory maintenance update will be performed on ML Portal Production servers this evening, 6/4/2026, between 6:30 PM PDT and 7:30 PM PDT. We do not anticipate any downtime during this period; however, a brief interruption in service cannot be completely ruled out.
Jun 4, 09:34 PDT
Partner Connect - Data Refresh Delay
Resolved - This incident has been resolved.
Jun 4, 13:39 PDT
Identified - A data refresh delay affecting Partner Connect vendors has been identified. Our team is investigating and working toward resolution.

We apologize for any inconvenience this may have caused.
Jun 3, 13:48 PDT
Jun 3, 2026
Jun 2, 2026

No incidents reported.

Jun 1, 2026
PriceMyLoan - rates for Paramount Residential Mortgage are delayed
Resolved - The issue has been resolved, and all services are operating normally.

Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
Jun 1, 10:00 PDT
Investigating - The PriceMyLoan team has advised that the loading of rates for today for Paramount Residential Mortgage has been delayed. As soon as today's rates have been loaded, we will update you here.
Jun 1, 08:40 PDT
May 31, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage