Investigating - ML Mortgage clients using Mortgage Access may be experiencing the following issue: Document Requests created in MLM are either not passing to MA or are taking hours to pass over. We are looking into this issue but we do not have an ETA at this time.
Jun 17, 2025 - 14:17 PDT
Identified - We have received reports of certain users unable access to the MeridianLink Support Portal from within the MeridianLink product. Users receive an error message stating "URL No Longer Exists." Our team is aware of the issue and is working with our vendor partner to resolve it.
Jun 16, 2025 - 15:40 PDT
Monitoring - We identified that the Salesforce update over the weekend required an update to the SSO URL. This change has now been applied across all shared and dedicated servers, and we’ve confirmed that the connection is working as expected.
Jun 16, 2025 - 10:10 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 2025 - 08:33 PDT
Investigating - Salesforce had an update this weekend. Our ITBA team is investigating this issue.
Jun 16, 2025 - 06:42 PDT
This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes. Posted on
Jun 09, 2025 - 08:56 PDT
We will be performing planned maintenance that will temporarily impact certain areas of our platform. During this time, Engage platform and PURLS will be unavailable. All other services will remain fully operational.
This maintenance is part of our ongoing efforts to improve system performance and reliability. We appreciate your patience and understanding.
For updates, please check back here or contact our support team. Posted on
Jun 17, 2025 - 12:34 PDT
We will be performing planned maintenance that will temporarily impact certain areas of our platform. During this time, Engage platform and PURLS will be unavailable. All other services will remain fully operational.
This maintenance is part of our ongoing efforts to improve system performance and reliability. We appreciate your patience and understanding.
For updates, please check back here or contact our support team. Posted on
Jun 17, 2025 - 12:26 PDT
Past Incidents
Jun 17, 2025
Unresolved incident: ML Mortgage and Mortgage Access - Document Requests from MLM not passing to MA.
Jun 16, 2025
Unresolved incidents: MeridianLink Support Portal - Error Accessing From Product, ML Support Portal - user unable to access - Error - You have attempted to reach a URL that no longer exists.
Resolved -
This incident has been resolved.
Jun 14, 13:16 PDT
Monitoring -
We received reports of user unable to pull credit. The issue has been resolved and we have received confirmation from users that they are now able to pull credit. Older applications may take some time to see the credit reports but new applications should function as normal.
We will continue to monitor the issue.
Jun 14, 11:29 PDT
Completed -
The scheduled maintenance has been completed.
Jun 11, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 PDT
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Jun 9, 08:56 PDT
Resolved -
This incident has been resolved.
Jun 6, 12:06 PDT
Identified -
We have identified the issue with the delay in the data refresh for June 6, 2025. Our team is refreshing the data now and estimates this to be complete in ~2 hours. If your dashboard is connected to the Insight Consumer Cube, please update to using the Insight Consumer and Opening data source instead for up-to-date data.
Jun 6, 08:44 PDT
Completed -
The scheduled maintenance has been completed.
Jun 5, 19:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 18:00 PDT
Scheduled -
Mortgage Credit Link (MCL) will be undergoing scheduled maintenance beginning at 6:00 PM Pacific time. During this time, clients may experience intermittent service interruption lasting for periods of 5 to 15 minutes. Maintenance will be completed on different system areas at different times during the maintenance window, to minimize any possible service interruption.
Jun 2, 11:55 PDT
Resolved -
This incident has been resolved.
Jun 4, 10:16 PDT
Update -
We are continuing to work on a fix for this issue.
Jun 4, 09:39 PDT
Identified -
TazWorks and Trade House Data is having a technical issue that is causing all searches to take longer than normal to process. We have identified the issue and are working on resolution now. We do not have an ETA on when searches will be processing normally yet.
Jun 4, 08:09 PDT
Completed -
The scheduled maintenance has been completed.
Jun 4, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 PDT
Scheduled -
Our IT team will be implementing a security enhancement on Wednesday, June 4, 2025, between 6:00 AM and 7:00 AM ET. This update involves restricting the available cipher suites on our web servers to align with a more stringent security policy. As part of this change, we will be removing outdated and weak ciphers.
Please note that older browsers may no longer be able to connect after this update. We strongly encourage all organizations to ensure their users are running up-to-date browsers, as this not only supports stronger encryption but also helps phase out insecure protocols and legacy software.
May 28, 10:16 PDT
Completed -
The scheduled maintenance has been completed.
Jun 3, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 19:00 PDT
Scheduled -
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Jun 3, 08:34 PDT
Resolved -
This incident has been resolved.
Jun 3, 14:32 PDT
Monitoring -
We've implemented a fix and are now monitoring the results.
If you continue to experience issues, please log out of the DL 4 system and log back in. If the problem persists, please contact Support with the details of your issue.
Jun 3, 08:14 PDT
Identified -
The cause of the issue has been identified. The development team is actively working on a solution. Further updates will be provided within the next 30 minutes.
Jun 3, 07:26 PDT
Investigating -
We are aware of and actively investigating an issue with our Un-read message and Un-viewed Applications alert queues are returning an error of 'Access is denied, Do not have enough permissions to view'. We will continue to provide updates here as the investigation continues.
Jun 3, 07:04 PDT