This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
Completed -
The scheduled maintenance has been completed.
Apr 8, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 PDT
Scheduled -
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This is an urgent update to maintain server stability and/or to resolve known issues causing disruption to normal workflows.
This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Apr 8, 08:32 PDT
Resolved -
This has been resolved.
Apr 6, 09:30 PDT
Investigating -
Due to FHLMC (Freddie Mac) updating their rate sheet structure, PriceMyLoan is delayed in updating FHLMC rates this morning. As soon as rates have been updated, we will let you know.
Apr 6, 07:24 PDT
Resolved -
The issue affecting the Dashboards has been resolved, and all services are operating normally.
Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
Apr 1, 13:04 PDT
Investigating -
We are currently investigating reports of errors when trying to load Dashboards affecting ML Consumer/Opening.
Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
Next update: As soon as we have more details.
Apr 1, 12:42 PDT
Resolved -
We received confirmation from Experian that the issue affecting Autocheck has been resolved.
Apr 1, 11:34 PDT
Identified -
We have identified the cause of the issue impacting Experian Autocheck, and confirmed it is related to a third‑party vendor dependency. As a result, Experian shared that several accounts are currently being locked.
Experian is actively working toward a resolution. At this time, there is no estimated time of restoration, and there is no visibility into all impacted accounts for a bulk unlock.
If your account is locked, Experian has advised the following options to request an unlock (you will need your Experian ID):
- Call Experian Customer Support at 888‑409‑2204 and request an account unlock - Email customersupport@experian.com with your Experian ID and a request for account unlock
We will continue to share updates as additional information becomes available.
Apr 1, 08:56 PDT
Resolved -
This incident has been resolved.
Mar 30, 08:48 PDT
Monitoring -
FHLMC has reported to us that the issue is resolved on their end. Our rates team is currently verifying that they are able to receive the FHLMC rate sheet.
Mar 30, 08:30 PDT
Investigating -
FHLMC (Freddie Mac) has reported that they are experiencing an issue, so they are unable to send us this morning's rate sheet. As soon as FHLMC has resolved this issue, we will update you.
FHLMC reported to us: "Loan Selling Advisor Cash and Guarantor Pricing APIs (and GUI) We are currently experiencing an issue with Loan Selling Advisor impacting pricing and committing activities for both Cash and Guarantor contracts. Our technical teams are actively working to resolve this matter, and we apologize for any inconvenience. For questions, email SMASupport@FreddieMac.com"
Mar 30, 08:18 PDT