This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
Resolved -
The full table reload for da_cc_specific_loan_info is now complete and data is available for all clients. If you have not already re-run your process, you may do so now or continue to pull data as normal in tomorrow's extraction.
Thank you for your patience.
Jun 26, 16:41 PDT
Monitoring -
A fix has been deployed for the da_cc_specific_loan_info table and a full table reload is currently in progress for all clients. This reload ensures that no data is missing from your environment as a result of this issue. The reloaded data is expected to be available in approximately 3 hours.
No action is required on your end. If you would like to re-run your process once the table reload is complete you may do so, or you can pull the data as normal in tomorrow's extraction. We appreciate your patience and apologize for any inconvenience this may have caused.
Jun 26, 14:07 PDT
Identified -
We have identified an issue affecting the da_cc_specific_loan_info table where data is not refreshing as expected. Our engineering team is actively working on a fix and we will provide an update once refreshed data is confirmed available.
We appreciate your patience and apologize for any impact this may have on your downstream processes.
Jun 26, 10:50 PDT
Resolved -
Partner Connect data is now refreshed, please reach out if there are any issues!
Jun 25, 10:25 PDT
Identified -
The issue causing a delay in the data refresh has been identified and our team deployed a solution; subsequent pipelines are running now.
Jun 25, 08:56 PDT
Investigating -
A data refresh delay affecting Partner Connect vendors has been identified. Our team is investigating the cause of the issue.
We apologize for any inconvenience this may have caused.
Jun 25, 06:37 PDT
Completed -
The scheduled maintenance has been completed.
Jun 24, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 19:00 PDT
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Jun 24, 12:54 PDT
Resolved -
Partner Connect vendors are now able to see decrypted SSNs in the pipeline.
Jun 23, 13:49 PDT
Identified -
Summary: We are aware of an issue where some clients are seeing encrypted SSN values in various Partner Connect tables instead of the expected decrypted values. Our engineering team is actively investigating and working to restore normal behavior.
Jun 23, 13:35 PDT
Resolved -
Partner Connect vendors are now able to see decrypted SSNs in the pipeline.
Jun 23, 13:31 PDT
Identified -
Data Connect clients can now rerun their pipelines to pull in decrypted SSNs. Our team is now working to implement a fix for Partner Connect.
Jun 22, 10:59 PDT
Investigating -
Summary: We are aware of an issue where some clients are seeing encrypted SSN values in various Data Connect and Partner Connect tables instead of the expected decrypted values. Our engineering team is actively investigating and working to restore normal behavior.
Impact: Clients accessing SSN fields via Data Connect and Partner Connect may see encrypted values rather than decrypted values.
Current Status: Our development team has identified the issue and is actively working on a resolution. We will provide updates as progress is made.
Jun 22, 08:00 PDT
Completed -
The scheduled maintenance has been completed.
Jun 19, 01:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 19:00 PDT
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Jun 1, 14:02 PDT
Resolved -
The issue affecting Insight data refresh has been resolved, and all services are operating normally.
Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
Jun 18, 08:42 PDT
Investigating -
We are experiencing a temporary data refresh delay. The technical team is actively working on the issue and we will share an update as soon as it’s resolved.
Affected Data Source: Insight Consumer and Opening
Jun 18, 05:43 PDT