Update - We're currently experiencing an issue affecting Symitar EASE connections. Our team is actively working with the networking team at Jack Henry to identify and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates here as soon as we have more information.
Nov 20, 2024 - 20:40 PST
Update - It appears that the issue is affecting Symitar EASE connections, with the error indicating that the core side is not responding. Please reach out to the core provider (JHA) to check if there is an outage at this time. Thank you for your cooperation.
Nov 20, 2024 - 17:07 PST
Update - We are continuing to investigate this issue.
Nov 20, 2024 - 17:01 PST
Investigating - We are aware that users are experiencing connection errors when booking applications. Our team is actively investigating the issue to resolve it as quickly as possible.
Nov 20, 2024 - 16:47 PST
This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and the Q3 codebase update.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes. Posted on
Nov 11, 2024 - 08:39 PST
Resolved -
This incident has been resolved.
Nov 15, 17:12 PST
Monitoring -
Our technical team has scaled up the VM instances, resulting in noticeable improvements in overall performance. We will continue to monitor the situation closely to ensure sustained stability and efficiency.
Nov 15, 14:24 PST
Investigating -
We are currently experiencing significant latency issues on the LIVE server. Users are reporting delays across various processes, including site navigation, application entry, report loading, application opening, and saving data. These issues are affecting overall performance and user experience.
Nov 15, 13:27 PST
Completed -
The scheduled maintenance has been completed.
Nov 13, 23:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 PST
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Nov 11, 08:37 PST