MeridianLink Statuspage

All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Operational
Consumer App Operational Status Operational
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Business Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
MeridianLink Mortgage OpenClose/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (DecisionAssist) Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
MeridianLink Mortgage Access Operational
Mortgage Access Operational
MeridianLink ACTion Operational
ACTion App Operational Status Operational
ACTion Reporting DBS Operational
ACTion Third Party integrations Operational
MeridianLink Access Operational
Access Operational Status Operational
Partner Integrations Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Mortgage Access Scheduled Maintenance Notification Aug 18, 2025 19:00-23:00 PDT

We would like to inform you of a scheduled maintenance window for the Mortgage Access POS product. The maintenance is planned to last up to 4 hours, during which the system may be temporarily unavailable.

While we anticipate the actual downtime to be shorter, we are unable to specify exactly when within the window the system will be impacted. Therefore, we recommend informing your users to plan for potential unavailability throughout the full maintenance period.

We appreciate your understanding and cooperation.
Posted on Aug 14, 2025 - 13:55 PDT

Mortgage Access Scheduled Maintenance Notification Aug 20, 2025 19:00-23:00 PDT

We would like to inform you of a scheduled maintenance window for the Mortgage Access POS product. The maintenance is planned to last up to 4 hours, during which the system may be temporarily unavailable.

While we anticipate the actual downtime to be shorter, we are unable to specify exactly when within the window the system will be impacted. Therefore, we recommend informing your users to plan for potential unavailability throughout the full maintenance period.

We appreciate your understanding and cooperation.
Posted on Aug 14, 2025 - 13:56 PDT

ML Consumer/Opening - EPL and Dedicated Environment code base update and Security Maintenance Aug 21, 2025 19:00 - Aug 22, 2025 02:00 PDT

We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and update the code base.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Posted on Aug 06, 2025 - 09:09 PDT
Aug 17, 2025

No incidents reported today.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
ML Consumer/Opening - Error with Support Portal Link and Contacting MeridianLink Support
Resolved - This incident has been resolved.
Aug 14, 15:57 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 08:41 PDT
Update - We will be deploying a fix to the Production environments this evening. Following the deployment, we will actively monitor system performance to ensure everything is functioning as expected.

Thank you for your continued patience.
Aug 13, 15:10 PDT
Update - We will be deploying a fix to our Demo environment this evening to address the reported issue. Once the update is live, we will closely monitor system performance to ensure everything is functioning as expected. Thank you for your patience.
Aug 7, 14:04 PDT
Update - Our development team continues to actively work on resolving the issue. We appreciate your patience and will provide further updates as progress is made.
Aug 4, 13:20 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 08:37 PDT
Investigating - We have received reports that non-admin users are getting an "Unauthorized access" error when trying to access the MeridianLink Support Portal, which is where the Knowledge Base is now located. We are currently investigating the cause.

Additionally, admin users with access to contact live support are seeing additional links in the help menu for Support Ticket and Live Chat Support. Please disregard those options and always navigate through the MeridianLink Support Portal to contact the Support Team. We are investigating those links as well.
Jul 29, 11:23 PDT
Extreme latency for DL4
Resolved - This incident has been resolved.
Aug 14, 12:23 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 11:01 PDT
Identified - We’ve identified the issue and have successfully stopped the query that was responsible for the latency.
Aug 14, 10:55 PDT
Update - We are continuing to investigate this issue.
Aug 14, 10:51 PDT
Investigating - Users are reporting extreme latency on DL4. Our development teams are looking into this.
Aug 14, 10:51 PDT
Aug 13, 2025
ML Collect - Latency and Login Error
Resolved - The issue has been resolved and we have received confirmation that the system is back to normal performance.
Aug 13, 08:04 PDT
Investigating - We have received reports of system latency and errors logging into MeridianLink Collect including “Execution Timeout Expired” errors.

We are currently investigating this issue
Aug 13, 07:04 PDT
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
ML Consumer/Opening - CS Server Latency Reports
Resolved - This incident has been resolved.
Aug 7, 16:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 14:36 PDT
Investigating - Users are reporting additional latency issues. We are investigating this on our end.
Aug 7, 13:13 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 09:29 PDT
Investigating - Users are reporting issues with latency and slowness while navigating the system and applications. We are investigating this on our end.
Aug 7, 09:02 PDT
Aug 6, 2025
ML Consumer/Opening - Shared Production Environment Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:00 PDT
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Aug 6, 09:08 PDT
Aug 5, 2025
ML Consumer/Opening - Credit Pull Issues
Resolved - This incident has been resolved.
Aug 5, 10:59 PDT
Monitoring - Issues reported appear to have resolved themselves. No new reports have been received. We will continue to monitor this on our end.
Aug 5, 08:54 PDT
Investigating - Users are running into an issue when pulling credit reports. Users are reporting that the issue is sporadic and that they'll receive a message "The credit report could not be pulled because the credit pull service was unresponsive. Reorder a credit report to continue processing the app."

We are investigating this on our end.
Aug 5, 07:28 PDT
Aug 4, 2025
Aug 3, 2025

No incidents reported.

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