MeridianLink Statuspage
Update - We're currently experiencing an issue affecting Symitar EASE connections. Our team is actively working with the networking team at Jack Henry to identify and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates here as soon as we have more information.
Nov 20, 2024 - 20:40 PST
Update - It appears that the issue is affecting Symitar EASE connections, with the error indicating that the core side is not responding. Please reach out to the core provider (JHA) to check if there is an outage at this time. Thank you for your cooperation.
Nov 20, 2024 - 17:07 PST
Update - We are continuing to investigate this issue.
Nov 20, 2024 - 17:01 PST
Investigating - We are aware that users are experiencing connection errors when booking applications. Our team is actively investigating the issue to resolve it as quickly as possible.
Nov 20, 2024 - 16:47 PST

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Partial Outage
Consumer App Operational Status Partial Outage
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Business Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
MeridianLink Mortgage OpenClose/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (DecisionAssist) Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
MeridianLink Mortgage Access Operational
Mortgage Access Operational
MeridianLink ACTion Operational
ACTion App Operational Status Operational
ACTion Reporting DBS Operational
ACTion Third Party integrations Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and the Q3 codebase update.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.

Posted on Nov 11, 2024 - 08:39 PST
Past Incidents
Nov 20, 2024

Unresolved incident: ML Consumer/Opening - Errors booking applications.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Resolved - This incident has been resolved.
Nov 15, 17:12 PST
Monitoring - Our technical team has scaled up the VM instances, resulting in noticeable improvements in overall performance. We will continue to monitor the situation closely to ensure sustained stability and efficiency.
Nov 15, 14:24 PST
Investigating - We are currently experiencing significant latency issues on the LIVE server. Users are reporting delays across various processes, including site navigation, application entry, report loading, application opening, and saving data. These issues are affecting overall performance and user experience.
Nov 15, 13:27 PST
Nov 14, 2024
Resolved - This incident has been resolved and clients have confirmed resolution.
Nov 14, 07:07 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 06:35 PST
Investigating - We are currently investigating this issue.
Nov 14, 06:22 PST
Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 PST
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Nov 11, 08:37 PST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.