This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT). Posted on
Mar 31, 2025 - 10:08 PDT
We will be undergoing scheduled maintenance at this time. Engage and campaigns with PURLS will be unavailable for an hour. Posted on
Mar 28, 2025 - 13:37 PDT
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes. Posted on
Mar 31, 2025 - 10:09 PDT
Past Incidents
Apr 2, 2025
No incidents reported today.
Apr 1, 2025
Unresolved incident: TazWorks: Users may be experiencing a blank page when logging in.
Resolved -
This incident has been resolved.
Mar 31, 13:49 PDT
Identified -
Our phone system vendor, RingCentral, has acknowledge an outage on their end and they are working towards a resolution.
Mar 31, 13:31 PDT
Investigating -
MeridianLink Support team members are reporting issues trying to answer calls. For now, please utilize the Support Portal and create a Support Case for your needs while we work on resolve the phone issues. Thank you for your patience.
Mar 31, 13:11 PDT
Completed -
The scheduled maintenance has been completed.
Mar 30, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:00 PDT
Scheduled -
OpenClose’s ODR vendor will be performing maintenance on the ODR - Optical Document Recognition system during the following times in the coming days:
Production : Sunday 30th March’25 between (12:00 AM - 4:00 AM) EST.
The unavailability of this feature is expected during this window. Packages submitted during this time will not be processed.
While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk. OpenClose is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification.
Mar 26, 08:50 PDT
Resolved -
This incident has been resolved.
Mar 24, 14:18 PDT
Monitoring -
Development added a virtual machine to help manage the load and investigated the activity causing the latency issues. They have informed us that the system is now back to normal. If you opened a case with Support, please confirm whether you are seeing improvements and if the issue has been resolved.
Mar 24, 10:01 PDT
Update -
We are continuing to investigate this issue.
Mar 24, 09:20 PDT
Investigating -
We are currently investigating this issue.
Mar 24, 08:48 PDT
Resolved -
This incident has been resolved.
Mar 24, 14:18 PDT
Monitoring -
Development added a virtual machine to help manage the load and investigated the activity causing the latency issues. They have informed us that the system is now operational again. If you opened a case with Support, please confirm whether you are seeing improvements and if the issue has been resolved.
Mar 24, 11:00 PDT
Investigating -
We are currently investigating this issue.
Mar 24, 10:29 PDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 00:57 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:00 PDT
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Mar 5, 08:33 PST
Completed -
The scheduled maintenance has been completed.
Mar 19, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:00 PDT
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Mar 18, 13:21 PDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 18:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:30 PDT
Scheduled -
Mortgage Credit Link (MCL) will be undergoing scheduled maintenance beginning at 5:30 PM Pacific time. During this time, clients may experience intermittent service interruption lasting for periods of 5 to 15 minutes. Maintenance will be completed on different system areas at different times during the maintenance window, to minimize any possible service interruption.
Mar 3, 17:06 PST
Resolved -
This incident has been resolved.
Mar 19, 16:35 PDT
Investigating -
The Support teams at MeridianLink are experiencing intermittent issues with the following:
Salesforce - Interruptions with receiving and replying to cases. Interruptions with accessing the Support Portal. Phone - Calls are being dropped or not connected. Chats - Chats are being dropped or disconnected if received or not connected.
We are working diligently to identify and resolve these issues immediately.