MeridianLink has determined that this issue is resolved for Support Portal Users.
Posted Dec 06, 2023 - 11:31 PST
Update
MeridianLink Support members have seen improved performance in the Salesforce Support Portal.
Salesforce considers this incident to be ongoing. Their latest update is: "We have confirmed that the Technology team has now completed all restarts of the load balancers. We continue to receive positive indications that the trend toward a return to expected service levels is continuing. The team is continuing validations and health checks to confirm."
Salesforce is experiencing degraded performance issues this morning which will impact customers' use of the Support Portal. We have opened a ticket with Salesforce who is working on the issue.
Users may receive a 'check your internet connection' message and similar time out messages. This is coming from the vendor, Salesforce. Refreshing the page may allow you to continue.
Customers can also contact Support via phone at 714.987.4123 opt. 2, opt. 2