Rates are now up to date and we consider this issue Resolved. If you experience further issues please open a Support Case. Thank you!
Posted Dec 17, 2025 - 12:24 PST
Update
The DecisionAssist rates team has been able to publish about 90% of today's rates, so most pricing has been updated. As soon as this has been completed, we will update you further.
Posted Dec 17, 2025 - 10:21 PST
Update
Users are now able to price loans in OpenClose and Mortgage Access (using the DecisionAssist pricing engine). Note, this does not impact lenders using PML for pricing. NOTE: Publishing of today's rates is delayed because of this issue. We will provide an update on that as soon as possible.
Posted Dec 17, 2025 - 08:51 PST
Identified
Engineering is still working to resolve this issue. Users can now price loans in Mortgage Access, but may not be able to price loans in OpenClose. As soon as we have more information we will update you.
Posted Dec 17, 2025 - 08:19 PST
Update
Engineering is still investigating this issue. We are now able to search for pricing directly in admin.decisionassist.com, but not via OpenClose or Mortgage Access. As soon as we have more information, we will update you.
Posted Dec 17, 2025 - 07:43 PST
Update
We are continuing to investigate this issue.
Posted Dec 17, 2025 - 07:09 PST
Investigating
Users have reported an inability to price loans in OpenClose and Mortgage Access using the DecisionAssist pricing engine. Engineering is investigating this issue. Note, this does not impact pricing via PML (PriceMyLoan).
Posted Dec 17, 2025 - 07:08 PST
This incident affected: MeridianLink Mortgage OpenClose/Optics/CAW (OpenClose, OpenClose Pricing Engine (DecisionAssist)) and MeridianLink Mortgage Access (Mortgage Access).