Resolved
This incident has been resolved.
Posted Mar 31, 2025 - 13:49 PDT
Identified
Our phone system vendor, RingCentral, has acknowledge an outage on their end and they are working towards a resolution.
Posted Mar 31, 2025 - 13:31 PDT
Investigating
MeridianLink Support team members are reporting issues trying to answer calls. For now, please utilize the Support Portal and create a Support Case for your needs while we work on resolve the phone issues. Thank you for your patience.
Posted Mar 31, 2025 - 13:11 PDT
This incident affected: MeridianLink Consumer / MeridianLink Opening (Consumer App Operational Status, Consumer App Credit Reports, Consumer App Fraud Prevention Vendors, Consumer App Indirect Auto Integrations, Consumer App Vehicle Valuation, Consumer App Underwriting & Pricing Engine, Consumer App - Other Partner Integrations, Consumer App Core Integration, Consumer App Documents, Consumer App Reports), MeridianLink Mortgage Credit Link (Mortgage Credit Link App Operational Status, Mortgage Credit Link Credit Integrations, Mortgage Credit Link Additional Product Integrations), MeridianLink DecisionLender (DecisionLender4 App Operational Status, DecisionLender4 Reporting DBS, DecisionLender4 Partner Integrations, DecisionLender3.5 App Operational Status, DecisionLender3.5 Reporting DBS, DecisionLender3.5 Partner Integrations), MeridianLink Collect (Collect App Operational Status, Collect App Internal Integrations, Collect App External Integrations), MeridianLink Portal (Portal App Operational Status, Portal App Credit Reports, Portal App Fraud Prevention Vendors, Portal App eSign, Portal App Underwriting & Pricing Engine, Portal App - Other Partner Integrations, Portal App Core Integration, Portal App Portal Manager, Portal App SSO, Portal App Documents), MeridianLink Engage (Engage App Operational Status), General (Global), MeridianLink Insight (Insight Operational Status, Data Refresh), MeridianLink Business (Atlas Platform, Credit Card Application, Business Lending Application, Offer and Closing, Cloudflare Cloudflare Workers, Cloudflare CDN/Cache), TazWorks (InstaScreen Operational Status, InstaScreen Partner Integrations, QuickApp Pro/QuickLease Pro Operational Status, Trade House Data Searches), MeridianLink Mortgage OpenClose/Optics/CAW (OpenClose, OpenClose Pricing Engine (DecisionAssist), Mortgage Optics, ConsumerAssist Web), MeridianLink Mortgage Access (Mortgage Access), MeridianLink ACTion (ACTion App Operational Status, ACTion Reporting DBS, ACTion Third Party integrations), and MeridianLink Mortgage (Mortgage App LOS, Mortgage App EDocs, Mortgage App Pricing Engine (PML), Mortgage App Integrations, Mortgage App Reporting, Mortgage App TPO Portal).