Symitar EASE transactions are now processing normally. Our team is continuing to investigate the root cause of the earlier issue. While we believe the problem is resolved, we'll closely monitor the system to ensure smooth operations.
Posted Nov 20, 2024 - 21:04 PST
Update
We're currently experiencing an issue affecting Symitar EASE connections. Our team is actively working with the networking team at Jack Henry to identify and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates here as soon as we have more information.
Posted Nov 20, 2024 - 20:40 PST
Update
It appears that the issue is affecting Symitar EASE connections, with the error indicating that the core side is not responding. Please reach out to the core provider (JHA) to check if there is an outage at this time. Thank you for your cooperation.
Posted Nov 20, 2024 - 17:07 PST
Update
We are continuing to investigate this issue.
Posted Nov 20, 2024 - 17:01 PST
Investigating
We are aware that users are experiencing connection errors when booking applications. Our team is actively investigating the issue to resolve it as quickly as possible.