This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.
The MeridianLink Knowledge Base will be undergoing scheduled maintenance by our 3rd party provider on Sunday, October 27th, 12:00-3:00 AM PT. During this time, users accessing the Knowledge Base will be presented with an error message stating the page cannot load, and no articles will appear from Knowledge Base searches originating from the Support Portal. No other MeridianLink products and platforms will be affected by this maintenance. Posted on
Oct 17, 2024 - 08:01 PDT
Resolved -
This incident has been resolved.
Oct 25, 15:34 PDT
Investigating -
We are investigating a delay in the data refresh for the Insight Consumer Cube for October 24, 2024. If you are affected, please change the data source for your dashboard to the Insight Consumer and Opening Cube while we work on this issue.
Oct 25, 12:32 PDT
Resolved -
Our development team has identified that this issue affected the Beta environment only. It has been resolved with the redeployment of Beta yesterday evening.
If you are experiencing similar issues in Demo, please report them to Support for further investigation.
Oct 25, 09:48 PDT
Monitoring -
A fix has been implemented to Beta and we're monitoring the results.
Oct 24, 19:31 PDT
Identified -
The issue has been identified and we are working towards re-deploying Beta with a fix tonight.
Oct 24, 15:12 PDT
Investigating -
Clients are reporting that they're receiving error code popups when navigating applications in Beta and Demo. We are currently investigating this issue and working towards a resolution.
If you contact support, please provide the error code and which environment it occurred in. Otherwise, we will post actionable updates here when they become available.
Oct 24, 10:08 PDT
Completed -
The scheduled maintenance has been completed.
Oct 22, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:00 PDT
Scheduled -
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Oct 22, 12:50 PDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 01:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 PDT
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Sep 30, 09:25 PDT