MeridianLink Statuspage Status

MeridianLink Statuspage

All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening Operational

Consumer App Operational Status Operational

Consumer App Credit Reports Operational

Consumer App Fraud Prevention Vendors Operational

Consumer App Indirect Auto Integrations Operational

Consumer App Vehicle Valuation Operational

Consumer App Underwriting & Pricing Engine Operational

Consumer App - Other Partner Integrations Operational

Consumer App Core Integration Operational

Consumer App Documents Operational

Consumer App Reports Operational

MeridianLink Mortgage Operational

Mortgage App LOS Operational

Mortgage App EDocs Operational

Mortgage App Pricing Engine (PML) Operational

Mortgage App Integrations Operational

Mortgage App Reporting Operational

Mortgage App TPO Portal Operational

MeridianLink Mortgage Credit Link Operational

Mortgage Credit Link App Operational Status Operational

Mortgage Credit Link Credit Integrations Operational

Mortgage Credit Link Additional Product Integrations Operational

MeridianLink Collect Operational

Collect App Operational Status Operational

Collect App Internal Integrations Operational

Collect App External Integrations Operational

MeridianLink Portal Operational

Portal App Operational Status Operational

Portal App Credit Reports Operational

Portal App Fraud Prevention Vendors Operational

Portal App eSign Operational

Portal App Underwriting & Pricing Engine Operational

Portal App - Other Partner Integrations Operational

Portal App Core Integration Operational

Portal App Portal Manager Operational

Portal App SSO Operational

Portal App Documents Operational

MeridianLink DecisionLender Operational

DecisionLender4 App Operational Status Operational

DecisionLender4 Reporting DBS Operational

DecisionLender4 Partner Integrations Operational

DecisionLender3.5 App Operational Status Operational

DecisionLender3.5 Reporting DBS Operational

DecisionLender3.5 Partner Integrations Operational

MeridianLink Engage Operational

Engage App Operational Status Operational

MeridianLink Insight Operational

Insight Operational Status Operational

Insight Operational Status – Qlik Operational

Data Refresh Operational

TazWorks Operational

InstaScreen Operational Status Operational

InstaScreen Partner Integrations Operational

QuickApp Pro/QuickLease Pro Operational Status Operational

Trade House Data Searches Operational

Atlas Platform Operational

Credit Card Application Operational

Business Lending Application Operational

Offer and Closing Operational

Cloudflare Cloudflare Workers Operational

Cloudflare CDN/Cache Operational

General Operational

Global Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

Mortgage Credit Link (MCL) - SMS Verification Vendor Plivo Degraded Performance (Vendor Outage)

Resolved - This incident has been resolved.
Feb 2, 12:01 PST

Monitoring - Plivo has implemented a fix on their end and has confirmed that their services have been restored. they are continuing to monitor their systems.
Feb 2, 09:41 PST

Update - We are continuing to investigate this issue.
Feb 2, 08:28 PST

Investigating - This issue has been identified by the vendor, Plivo, and they are working on a solution.
Feb 2, 08:27 PST

ML Mortgage - SMS Verification Vendor Plivo Degraded Performance (Vendor Outage)

Resolved - This incident has been resolved.
Feb 2, 10:28 PST

Monitoring - Plivo has implemented a fix on their end and has confirmed that their services have been restored. they are continuing to monitor their systems.
Feb 2, 09:38 PST

Identified - This issue has been identified by the vendor, Plivo, and they are working on a solution.
Feb 2, 08:25 PST

Meridianlink Mortgage Integrations - Unable to Run DU

Resolved - This incident has been resolved.
Feb 2, 10:20 PST

Monitoring - A fix has been implemented and we are monitoring the results. Once client has confirmed they are now able to submit their loan file to DU.
Feb 2, 09:38 PST

Identified - The issue has been identified. We are disabling the DU update so the DU requests can succeed.
Feb 2, 08:53 PST

Update - We are continuing to investigate this issue and will provide another update around 9:30 AM PST
Feb 2, 08:33 PST

Investigating - Multiple clients are reporting an error preventing them from submitting to DU. Our technical teams are investigating this issue. We will provide another update around 8:30 AM PST.
Feb 2, 07:37 PST

Feb 1, 2023

No incidents reported.

Jan 31, 2023

ML Consumer - Errors with Indirect applications

Resolved - Users have confirmed that this incident has been resolved.
Jan 31, 15:46 PST

Monitoring - The fix for this issue was deployed to the shared Production environment yesterday evening, and the Equifax ‘The Work Number Select’ (TWN) integration was also re-enabled after the update.

This fix appears to resolve the errors previously happening for Indirect applications. We will continue to monitor the issue to ensure it is completely resolved.
Jan 31, 10:45 PST

Update - The fix for this issue is scheduled to be deployed to the shared Production environment tonight, as announced on this post on the Statuspage: 'ML Consumer/Opening - Shared Production Environment Maintenance Scheduled for Jan 30, 19:00 - 23:00 PST.'

The Equifax ‘The Work Number Select’ (TWN) integration will also be reenabled after the update tonight.

Please report any issues you may encounter in Production the following day.
Jan 30, 14:11 PST

Update - The fix for this issue was deployed to Demo last night. We are able to verify that it is working as expected.

The plan is to apply this fix to Production on Monday night, starting at the usual times for Production updates, from 7 PM - 9 PM PST for various shared servers.

Please report any issues you may encounter in Production the following day.
Jan 27, 14:12 PST

Update - Our Development team is pushing a fix for this issue to Demo this evening. Once users are able to verify that the fix works, it will be applied to Production on Monday.
Jan 26, 17:46 PST

Identified - Our Development team identified that the issue is related to the Equifax ‘The Work Number Select’ integration. The team is actively working to resolve the problem.

As a workaround, the ‘TWNS’ service has been disabled. As a result, indirect dealers should now see the application decision on their side.

Note: Support is reaching out to clients that reported the issue to confirm status. We will continue to post updates on the fix as more information becomes available.
Jan 26, 15:05 PST

Investigating - Clients are reporting that they are getting “An error occurred while underwriting the application”. Indirect applications are reported to not be sending back a response about decision.

This is currently being investigated.
Jan 26, 13:43 PST

Jan 30, 2023

ML Consumer/Opening - Shared Production Environment Maintenance

Completed - The scheduled maintenance has been completed.
Jan 30, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 19:00 PST

Scheduled - We will be performing system maintenance on Production tonight - after business hours. This maintenance is scheduled for 7 pm (PT) for Secure, ES, JHA, ST, and Live, 8 pm (PT) for CS, and 9 pm (PT) for HS and WS. During this time, the servers will be down for approximately 30 minutes.
Jan 30, 08:48 PST

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Mortgage Credit Link (MCL) - Service Request Page UID Error

Resolved - The UID error in the left column of the service request page has now been resolved, and pages are now loading successfully. Thank you for your patience as our team worked to resolve the issue. Please reach out to MCL Support if you have any questions.
Jan 27, 16:16 PST

Update - Our developers are still working on a fix for this issue related to the Service Request page. We expect to hotfix the production environment once the fix is ready. We will continue to provide updates as we get more information.
Jan 27, 12:25 PST

Identified - The cause of this issue has been identified, and our developers are working to get it fixed.
Jan 27, 08:26 PST

Investigating - We are currently investigating an issue where the left column of the service request page is showing a UID error and a message stating, "System Error: No results were found." We will continue to provide updates as we work to resolve the issue.
Jan 27, 06:19 PST

Jan 26, 2023

TazWorks - National Student Clearinghouse (NSCH) Issues

Resolved - All known issues have been addressed with the NSCH vendor.

If you are experiencing an error code of NSCHV2EDU004-001, we advise you to please re-enter your NSCH 2.0 credentials or reach out to DV20Support@studentclearinghouse.org to obtain a fresh set and enter them in InstaScreen. This has proven to resolve this error with the integration.

Please reach out to support if you need assistance with NSCH.
Jan 26, 22:19 PST

Monitoring - The school transaction fees are now being updated in the Vendor Message in the Search Editor.

The phone number error has been resolved.

If you are experiencing an error code of NSCHV2EDU004-001, we advise you to please re-enter your NSCH 2.0 credentials or reach out to DV20Support@studentclearinghouse.org to obtain a fresh set and enter them in InstaScreen. This has proven to resolve this error with the integration.
Jan 26, 15:21 PST

Identified - We have identified the cause of the issues related to National Student Clearinghouse (NSCH).

We are currently working to resolve the missing school transaction fees and will continue to provide updates as we make progress.

If you are experiencing an error code of NSCHV2EDU004-001, we advise to please re-enter your NSCH 2.0 credentials. This has proven to resolve this error with the integration.

If you are receiving a phone number error, please edit the applicant information on the report and ensure the phone number only has ten digits and dashes only. No other spaces or special characters are permitted with the phone number. Our team is working to address these field format requirements.
Jan 26, 13:20 PST

Investigating - We are currently investigating issues related to National Student Clearinghouse (NSCH).

Among the issues reported, please be advised that the school transaction fee is now missing from the vendor message section. The school transaction fee can be obtained by going to https://studentclearinghouse.org/colleges/degreeverify/degreeverify-schools/ or from the CRA's NSCH billing transaction report.

We will continue to provide updates as we work to resolve the issues.
Jan 26, 09:01 PST

TazWorks - i3screen Drug Screen Ordering Outage

Resolved - This incident has been resolved.
Jan 26, 22:14 PST

Update - We are still no longer experiencing errors related to i3screen orders. We are currently monitoring to ensure the issue is fully resolved.
Jan 26, 15:14 PST

Monitoring - We are no longer experiencing errors related to i3screen orders. We are currently monitoring to ensure the issue is fully resolved.
Jan 26, 13:01 PST

Investigating - We are currently investigating the error we are receiving with i3screen orders: "Error With I3screen Order creation. I3Screen Order Not Created" and will update you once we find out more about the cause.
Jan 26, 09:23 PST

ML Consumer - ES Slowness

Resolved - Users are reporting that the latency has been resolved.
Jan 26, 17:35 PST

Monitoring - Our technical team identified the issue and made some changes which has improved system performance.

Support is currently following up with clients who reported the issue to confirm current status.
Jan 26, 11:20 PST

Investigating - We are receiving reports of system slowness on the ES server. This is currently being investigated.
Jan 26, 07:35 PST

Jan 25, 2023

ML Insight - Scheduled Maintainence

Completed - The scheduled maintenance has been completed.
Jan 25, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:00 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 25, 03:30 PST

TazWorks Scheduled Maintenance on National Student Clearinghouse Integration

Completed - The scheduled maintenance has been completed.
Jan 25, 17:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 16:30 PST

Scheduled - The National Student Clearinghouse integration will be unavailable on Wednesday, January 25th at 5:30 pm MST. Please review Software News in your TazWorks account for additional information.
Jan 20, 14:30 PST

Jan 24, 2023

Trade House Data - Data Diver Outage

Resolved - This incident has been resolved.
Jan 24, 11:17 PST

Identified - There is currently an issue with Trade House Data - Data Divers returning errors with their searches. We are in contact with Data Divers and are currently working on a fix.
Jan 24, 08:07 PST

ML Mortgage - DocMagic Integrations Errors (Vendor Outage)

Postmortem - Read details
Jan 24, 13:59 PST

Resolved - This incident has been resolved.
Jan 24, 10:39 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 09:45 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 24, 08:48 PST

Investigating - We are currently investigating this issue.
Jan 24, 07:16 PST

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.