This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.
MeridianLink will be performing system maintenance to the firewall which may impact the OpenClose LOS product. Maintenance will be from 12/9/23 11pm ET to 12/10/23 7am ET. While we do not expect any downtime during the maintenance period, unforeseen interruptions are always possible. Posted on
Dec 07, 2023 - 09:03 PST
Mortgage Credit Link (MCL) will be undergoing scheduled maintenance beginning at 8:00 PM Pacific time. During this time, clients may experience intermittent service interruption lasting for periods of 5 to 15 minutes. Maintenance will be completed on different system areas at different times during the maintenance window, to minimize any possible service interruption. Posted on
Dec 06, 2023 - 16:11 PST
Completed -
The scheduled maintenance has been completed.
Dec 6, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 19:00 PST
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Dec 6, 13:16 PST
Resolved -
MeridianLink has determined that this issue is resolved for Support Portal Users.
Dec 6, 11:31 PST
Update -
MeridianLink Support members have seen improved performance in the Salesforce Support Portal.
Salesforce considers this incident to be ongoing. Their latest update is: "We have confirmed that the Technology team has now completed all restarts of the load balancers. We continue to receive positive indications that the trend toward a return to expected service levels is continuing. The team is continuing validations and health checks to confirm."
Investigating -
Salesforce is experiencing degraded performance issues this morning which will impact customers' use of the Support Portal. We have opened a ticket with Salesforce who is working on the issue.
Users may receive a 'check your internet connection' message and similar time out messages. This is coming from the vendor, Salesforce. Refreshing the page may allow you to continue.
Customers can also contact Support via phone at 714.987.4123 opt. 2, opt. 2
Dec 6, 07:25 PST
Resolved -
This incident has been resolved.
Dec 1, 13:01 PST
Identified -
The Core Look Up and View Accounts feature in Modern Experience is currently not working for customers on the APEX/XP2 core system.
Our Core Integration team has identified the problem and will be applying a hotfix tonight after MeridianLink business hours (after 6 pm PST).
Note: If you are unable to wait for the hotfix tonight, please contact support by submitting a case via the MeridianLink Support Portal.
Nov 30, 13:38 PST
Completed -
The scheduled maintenance has been completed.
Dec 1, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 19:00 PST
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and to update the code base to Q3 2023.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Nov 1, 09:52 PDT