MeridianLink Statuspage
Identified - This issue has been identified and a fix will be implemented this evening.
Feb 22, 2024 - 13:15 PST
Investigating - Users are reporting that Work Phone is being required although it isn't selected as a Preferred Contact Method.

Our development team is working on resolving this issue.

Feb 22, 2024 - 10:46 PST
Identified - This issue has been identified and a fix will be implemented this evening.
Feb 22, 2024 - 13:15 PST
Investigating - Users are encountering an error when trying to add a Check to the Disbursements area on the Funding page. The error message prompts them to add an address, even though the address field is not designated as required.

Our development team is investigating the issue.

Feb 22, 2024 - 10:07 PST

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Degraded Performance
Consumer App Operational Status Degraded Performance
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Business Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
MeridianLink Mortgage OpenClose/Access/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (DecisionAssist) Operational
Mortgage Access Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Posted on Feb 22, 2024 - 12:08 PST
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and update to the code base.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.

Posted on Feb 20, 2024 - 09:00 PST
Mortgage Credit Link (MCL) - Maintenance Feb 22, 2024 20:00-22:00 PST
Mortgage Credit Link (MCL) will be undergoing scheduled maintenance beginning at 8:00 PM Pacific time. During this time, clients may experience intermittent service interruption lasting for periods of 5 to 15 minutes. Maintenance will be completed on different system areas at different times during the maintenance window, to minimize any possible service interruption.
Posted on Feb 14, 2024 - 16:44 PST
MeridianLink OpenClose ODR Vendor Maintenance - Production only Feb 24, 2024 21:00 - Feb 25, 2024 01:00 PST
The vendor for the OpenClose ODR (Optical Document Recognition) feature will be doing system maintenance on Sunday 25th February 2024 between (12:00 AM - 4:00 AM) EST. Packages will not be indexed during this time. This impacts the production system only.
Posted on Feb 20, 2024 - 10:44 PST
Past Incidents
Feb 22, 2024

Unresolved incidents: ML Consumer/Opening - Work Phone being required, ML Consumer/Opening - Disbursement Check requiring an Address.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 19:00 PST
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Feb 20, 08:59 PST
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:30 PST
Scheduled - MeridianLink will be performing system maintenance on Mortgage Access POS on Tuesday February 20, 2024 at 9:30pm ET for 3 hours. This may result in may result in some intermittent downtime. There is no customer action needed after this change.

MeridianLink is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification.

Feb 13, 05:20 PST
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Resolved - We received confirmation that this issue is resolved by updating the Environment for the impacted DocuSign account to point to na1.docusign.net. This field is located under the DocuSign Integration Preferences in the ML Lender side settings.

Should you have any further questions or require assistance, please feel free to reach out to our dedicated ML Consumer Support team.

Feb 14, 14:29 PST
Investigating - Users are reporting receiving a Connection Failure error when attempting to send documents through DocuSign.
Our development team is investigating the issue.

Feb 13, 15:55 PST
Resolved - This incident has been resolved.
Feb 14, 13:07 PST
Investigating - We are currently investigating this issue.
Feb 14, 09:10 PST
Completed - The scheduled maintenance has been completed.
Feb 14, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 19:00 PST
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Feb 13, 15:15 PST
Feb 13, 2024
Resolved - This incident has been resolved.
Feb 13, 16:02 PST
Investigating - We are currently investigating this issue.
Feb 13, 06:29 PST
Completed - The scheduled maintenance has been completed.
Feb 13, 04:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 PST
Scheduled - QuickApp Pro and QuickLease Pro will be undergoing scheduled maintenance during this time.
Feb 9, 11:27 PST
Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 19:00 PST
Scheduled - MeridianLink will be performing system maintenance on Mortgage Access POS on Monday February 12, 2024 from 10pm ET to 12am ET (two hours). This may result in 1-2 minutes of down time. There is no customer action needed after this change.

MeridianLink is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification.

Feb 9, 11:32 PST
Resolved - IDS's website is no longer reporting issues on their end, so we are resolving this notice.
Feb 12, 11:09 PST
Update - Per IDS's website: https://www.idsdoc.com/net/start/login.aspx

Some, but not all files error when they hit our servers so they are not going through right away. If your file does not process, try waiting 30 minutes and try ordering it again.

Current Mountain Time: 7:53:55 AM

Feb 12, 06:55 PST
Update - We are continuing to work on a fix for this issue.
Feb 12, 06:54 PST
Update - Per IDS's website: https://www.idsdoc.com/net/start/login.aspx

Some, but not all files error when they hit our servers so they are not going through right away. If your file does not process, try waiting 30 minutes and try ordering it again.

Current Mountain Time: 6:56:10 AM

Feb 10, 05:56 PST
Update - Per IDS's website: https://www.idsdoc.com/net/start/login.aspx

Some, but not all files error when they hit our servers so they are not going through right away.

Current Mountain Time: 4:02:41 PM

Feb 9, 15:03 PST
Update - Per IDS's website: https://www.idsdoc.com/net/start/login.aspx

Some, but not all files error when they hit our servers so they are not going through right away.

Current Mountain Time: 2:52:37 PM

Feb 9, 13:53 PST
Update - Per IDS's website, this issue is unresolved.

Check the IDS website https://www.idsdoc.com/net/start/login.aspx for status.

Feb 9, 10:55 PST
Identified - Document Provider IDS has reported this morning:

We are working on two issues. First, the Amortization Type field is not populating as expected. Also, some, but not all files error when they hit our servers so they are not going through right away. Both of these issues are being addressed.
Current Mountain Time: 9:06:20 AM

The above message is from IDS's website. Please contact IDS directly for status on this issue.

When we become aware of a resolution we will update this post.

Feb 9, 08:36 PST
Resolved - The fix was deployed to Production on Sunday evening and we received confirmation that the issue has been resolved.
Feb 12, 11:00 PST
Update - Issue fix is deployed on Apptest and verified successfully.
Feb 9, 13:28 PST
Update - A fix has been implemented in Demo and we are monitoring the results.
Feb 9, 13:20 PST
Monitoring - A fix has been implemented for this issue which was successfully tested in QA environments. We are in process of deploying the same to our Demo/AppTest environment.
Feb 9, 12:35 PST
Investigating - We've received reports from clients stating that the Document Upload option is missing from ML Portal.
We will be pushing a hotfix to Demo on Sunday. Upon successful testing, the change will be moved to Production on Monday.

Feb 9, 12:05 PST
Resolved - Per FHLMC: There was an issue this morning. It has since been corrected. You should see the Credit Report Information. upon resubmission.
Feb 12, 08:53 PST
Investigating - Customers have reported this morning that their LPA (Loan Product Advisor) Findings (Response from LPA) do not include the Credit Report Information. OpenClose is correctly sending sending the Credit Report Information to LPA, so OpenClose has opened a ticket with FHLMC LPA to see if they are experiencing a system wide issue on their end.
Feb 12, 08:34 PST
Feb 11, 2024

No incidents reported.

Feb 10, 2024
Feb 9, 2024
Feb 8, 2024
Resolved - This incident has been resolved.
Feb 8, 17:00 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 8, 06:07 PST