Update - OpenClose clients using the doc provider, IDS, have reported that loans are not populating data from IDS Notifications. OpenClose servers stopped receiving the IDS Notifications on 5/14/25. This impacts esigned documents populating into eDoc Manager, as well as tracking data populating into Loan Info>Tracking.
IDS reports that the issue has been identified on their end and their developers are working towards a resolution. We do not have a time frame for the resolution but we are working closely with IDS to obtain that information.
May 20, 2025 - 15:03 PDT
Update - OpenClose clients using the doc provider, IDS, have reported that loans are not populating data from IDS Notifications. OpenClose servers stopped receiving the IDS Notifications on 5/14/25. This impacts esigned documents populating into eDoc Manager, as well as tracking data populating into Loan Info>Tracking.
IDS reports that the issue has been identified on their end and their developers are working towards a resolution. We do not have a time frame for the resolution at this time.
May 19, 2025 - 13:12 PDT
Identified - OpenClose clients using the doc provider, IDS, have reported that loans are not populating data from IDS Notifications. OpenClose servers stopped receiving the IDS Notifications on 5/14/25.
OpenClose Support has opened a bug ticket with the IDS vendor to resolve the issue.
OpenClose Support is closely monitoring the IDS bug ticket and we will update you with next steps as soon as they become available.
May 19, 2025 - 07:10 PDT
This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and Update the Codebase.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes. Posted on
Apr 29, 2025 - 09:19 PDT
Past Incidents
May 20, 2025
Unresolved incident: IDS vendor notifications to OpenClose are not being received.
Completed -
The scheduled maintenance has been completed.
May 19, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 19:00 PDT
Scheduled -
Update: Delayed to Monday (5/19) night
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
May 15, 13:59 PDT
Resolved -
This incident has been resolved.
May 16, 13:57 PDT
Monitoring -
Development has added a VM to help relieve the backlog and is currently monitoring the report processing. It will take a few minutes to work through the backlog. If you have opened a case with Support, please update the case and let us know if the reports are working as expected.
May 16, 10:57 PDT
Investigating -
We are currently investigating this issue.
May 16, 09:56 PDT
Resolved -
This incident has been resolved.
May 16, 06:11 PDT
Identified -
We are currently experiencing a delay in our data refresh process. We estimate that the system will be fully updated within approximately 4 hours.
We sincerely apologize for any inconvenience this may cause to your daily operations and appreciate your patience as we work to resolve this issue.
May 15, 13:19 PDT
Investigating -
We are investigating a delay in the data refresh for May 15, 2025.
May 15, 09:02 PDT
Completed -
The scheduled maintenance has been completed.
May 14, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:00 PDT
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
May 12, 16:47 PDT
Completed -
The scheduled maintenance has been completed.
May 7, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 19:00 PDT
Scheduled -
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
May 7, 11:11 PDT
Resolved -
We have received confirmation that the reports have successfully run again.
May 7, 21:18 PDT
Monitoring -
A new VMSS has been successfully deployed, and both manual custom and standard reports are functioning as expected. If you have an open support case, please update the case to confirm the resolution.
May 5, 08:42 PDT
Investigating -
We are currently investigating this issue.
May 5, 07:19 PDT