MeridianLink Statuspage
All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Operational
Consumer App Operational Status Operational
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Insight Operational Status – Qlik Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
Atlas Platform Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 12:01 PST
Monitoring - Plivo has implemented a fix on their end and has confirmed that their services have been restored. they are continuing to monitor their systems.
Feb 2, 09:41 PST
Update - We are continuing to investigate this issue.
Feb 2, 08:28 PST
Investigating - This issue has been identified by the vendor, Plivo, and they are working on a solution.
Feb 2, 08:27 PST
Resolved - This incident has been resolved.
Feb 2, 10:28 PST
Monitoring - Plivo has implemented a fix on their end and has confirmed that their services have been restored. they are continuing to monitor their systems.
Feb 2, 09:38 PST
Identified - This issue has been identified by the vendor, Plivo, and they are working on a solution.
Feb 2, 08:25 PST
Resolved - This incident has been resolved.
Feb 2, 10:20 PST
Monitoring - A fix has been implemented and we are monitoring the results. Once client has confirmed they are now able to submit their loan file to DU.
Feb 2, 09:38 PST
Identified - The issue has been identified. We are disabling the DU update so the DU requests can succeed.
Feb 2, 08:53 PST
Update - We are continuing to investigate this issue and will provide another update around 9:30 AM PST
Feb 2, 08:33 PST
Investigating - Multiple clients are reporting an error preventing them from submitting to DU. Our technical teams are investigating this issue. We will provide another update around 8:30 AM PST.
Feb 2, 07:37 PST
Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - Users have confirmed that this incident has been resolved.
Jan 31, 15:46 PST
Monitoring - The fix for this issue was deployed to the shared Production environment yesterday evening, and the Equifax ‘The Work Number Select’ (TWN) integration was also re-enabled after the update.

This fix appears to resolve the errors previously happening for Indirect applications. We will continue to monitor the issue to ensure it is completely resolved.

Jan 31, 10:45 PST
Update - The fix for this issue is scheduled to be deployed to the shared Production environment tonight, as announced on this post on the Statuspage: 'ML Consumer/Opening - Shared Production Environment Maintenance Scheduled for Jan 30, 19:00 - 23:00 PST.'

The Equifax ‘The Work Number Select’ (TWN) integration will also be reenabled after the update tonight.

Please report any issues you may encounter in Production the following day.

Jan 30, 14:11 PST
Update - The fix for this issue was deployed to Demo last night. We are able to verify that it is working as expected.

The plan is to apply this fix to Production on Monday night, starting at the usual times for Production updates, from 7 PM - 9 PM PST for various shared servers.

Please report any issues you may encounter in Production the following day.

Jan 27, 14:12 PST
Update - Our Development team is pushing a fix for this issue to Demo this evening. Once users are able to verify that the fix works, it will be applied to Production on Monday.
Jan 26, 17:46 PST
Identified - Our Development team identified that the issue is related to the Equifax ‘The Work Number Select’ integration. The team is actively working to resolve the problem.

As a workaround, the ‘TWNS’ service has been disabled. As a result, indirect dealers should now see the application decision on their side.

Note: Support is reaching out to clients that reported the issue to confirm status. We will continue to post updates on the fix as more information becomes available.

Jan 26, 15:05 PST
Investigating - Clients are reporting that they are getting “An error occurred while underwriting the application”. Indirect applications are reported to not be sending back a response about decision.

This is currently being investigated.

Jan 26, 13:43 PST
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 19:00 PST
Scheduled - We will be performing system maintenance on Production tonight - after business hours. This maintenance is scheduled for 7 pm (PT) for Secure, ES, JHA, ST, and Live, 8 pm (PT) for CS, and 9 pm (PT) for HS and WS. During this time, the servers will be down for approximately 30 minutes.
Jan 30, 08:48 PST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - The UID error in the left column of the service request page has now been resolved, and pages are now loading successfully. Thank you for your patience as our team worked to resolve the issue. Please reach out to MCL Support if you have any questions.
Jan 27, 16:16 PST
Update - Our developers are still working on a fix for this issue related to the Service Request page. We expect to hotfix the production environment once the fix is ready. We will continue to provide updates as we get more information.
Jan 27, 12:25 PST
Identified - The cause of this issue has been identified, and our developers are working to get it fixed.
Jan 27, 08:26 PST
Investigating - We are currently investigating an issue where the left column of the service request page is showing a UID error and a message stating, "System Error: No results were found." We will continue to provide updates as we work to resolve the issue.
Jan 27, 06:19 PST
Jan 26, 2023
Resolved - All known issues have been addressed with the NSCH vendor.

If you are experiencing an error code of NSCHV2EDU004-001, we advise you to please re-enter your NSCH 2.0 credentials or reach out to DV20Support@studentclearinghouse.org to obtain a fresh set and enter them in InstaScreen. This has proven to resolve this error with the integration.

Please reach out to support if you need assistance with NSCH.

Jan 26, 22:19 PST
Monitoring - The school transaction fees are now being updated in the Vendor Message in the Search Editor.

The phone number error has been resolved.

If you are experiencing an error code of NSCHV2EDU004-001, we advise you to please re-enter your NSCH 2.0 credentials or reach out to DV20Support@studentclearinghouse.org to obtain a fresh set and enter them in InstaScreen. This has proven to resolve this error with the integration.

Jan 26, 15:21 PST
Identified - We have identified the cause of the issues related to National Student Clearinghouse (NSCH).

We are currently working to resolve the missing school transaction fees and will continue to provide updates as we make progress.

If you are experiencing an error code of NSCHV2EDU004-001, we advise to please re-enter your NSCH 2.0 credentials. This has proven to resolve this error with the integration.

If you are receiving a phone number error, please edit the applicant information on the report and ensure the phone number only has ten digits and dashes only. No other spaces or special characters are permitted with the phone number. Our team is working to address these field format requirements.

Jan 26, 13:20 PST
Investigating - We are currently investigating issues related to National Student Clearinghouse (NSCH).

Among the issues reported, please be advised that the school transaction fee is now missing from the vendor message section. The school transaction fee can be obtained by going to https://studentclearinghouse.org/colleges/degreeverify/degreeverify-schools/ or from the CRA's NSCH billing transaction report.

We will continue to provide updates as we work to resolve the issues.

Jan 26, 09:01 PST
Resolved - This incident has been resolved.
Jan 26, 22:14 PST
Update - We are still no longer experiencing errors related to i3screen orders. We are currently monitoring to ensure the issue is fully resolved.
Jan 26, 15:14 PST
Monitoring - We are no longer experiencing errors related to i3screen orders. We are currently monitoring to ensure the issue is fully resolved.
Jan 26, 13:01 PST
Investigating - We are currently investigating the error we are receiving with i3screen orders: "Error With I3screen Order creation. I3Screen Order Not Created" and will update you once we find out more about the cause.
Jan 26, 09:23 PST
Resolved - Users are reporting that the latency has been resolved.
Jan 26, 17:35 PST
Monitoring - Our technical team identified the issue and made some changes which has improved system performance.

Support is currently following up with clients who reported the issue to confirm current status.

Jan 26, 11:20 PST
Investigating - We are receiving reports of system slowness on the ES server. This is currently being investigated.
Jan 26, 07:35 PST
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 25, 03:30 PST
Completed - The scheduled maintenance has been completed.
Jan 25, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 16:30 PST
Scheduled - The National Student Clearinghouse integration will be unavailable on Wednesday, January 25th at 5:30 pm MST. Please review Software News in your TazWorks account for additional information.
Jan 20, 14:30 PST
Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 11:17 PST
Identified - There is currently an issue with Trade House Data - Data Divers returning errors with their searches. We are in contact with Data Divers and are currently working on a fix.
Jan 24, 08:07 PST
Postmortem - Read details
Jan 24, 13:59 PST
Resolved - This incident has been resolved.
Jan 24, 10:39 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 09:45 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 08:48 PST
Investigating - We are currently investigating this issue.
Jan 24, 07:16 PST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.