MeridianLink Statuspage
All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Operational
Consumer App Operational Status Operational
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Business Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
MeridianLink Mortgage OpenClose/Access/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (DecisionAssist) Operational
Mortgage Access Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MeridianLink OpenClose System Maintenance Dec 9-10, 2023 Dec 9, 2023 23:00 - Dec 10, 2023 07:00 PST
MeridianLink will be performing system maintenance to the firewall which may impact the OpenClose LOS product. Maintenance will be from 12/9/23 11pm ET to 12/10/23 7am ET. While we do not expect any downtime during the maintenance period, unforeseen interruptions are always possible.
Posted on Dec 07, 2023 - 09:03 PST
Mortgage Credit Link (MCL) - Maintenance Dec 14, 2023 20:00-22:00 PST
Mortgage Credit Link (MCL) will be undergoing scheduled maintenance beginning at 8:00 PM Pacific time. During this time, clients may experience intermittent service interruption lasting for periods of 5 to 15 minutes. Maintenance will be completed on different system areas at different times during the maintenance window, to minimize any possible service interruption.
Posted on Dec 06, 2023 - 16:11 PST
Past Incidents
Dec 8, 2023

No incidents reported today.

Dec 7, 2023
Resolved - The Developers have implemented a fix and all searches are caught up with processing on our end.
Dec 7, 15:45 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 15:16 PST
Dec 6, 2023
Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 19:00 PST
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Dec 6, 13:16 PST
Resolved - This incident has been resolved.
Dec 6, 15:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 14:41 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 12:07 PST
Update - We are continuing to investigate this issue.
Dec 6, 09:11 PST
Investigating - We are currently investigating this issue.
Dec 6, 09:11 PST
Resolved - This incident has been resolved.
Dec 6, 15:17 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 14:41 PST
Update - We are continuing to work on a fix for this issue.
Dec 6, 12:07 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 11:49 PST
Update - We are still investigating this issue and will provide another update soon.
Dec 6, 09:48 PST
Update - We are continuing to investigate this issue.
Dec 6, 09:08 PST
Investigating - We are currently investigating this issue.
Dec 6, 08:39 PST
Resolved - MeridianLink has determined that this issue is resolved for Support Portal Users.
Dec 6, 11:31 PST
Update - MeridianLink Support members have seen improved performance in the Salesforce Support Portal.

Salesforce considers this incident to be ongoing. Their latest update is: "We have confirmed that the Technology team has now completed all restarts of the load balancers. We continue to receive positive indications that the trend toward a return to expected service levels is continuing. The team is continuing validations and health checks to confirm."

Customers can track Salesforce's updates at https://status.salesforce.com/instances/NA242

Dec 6, 10:39 PST
Investigating - Salesforce is experiencing degraded performance issues this morning which will impact customers' use of the Support Portal. We have opened a ticket with Salesforce who is working on the issue.

Users may receive a 'check your internet connection' message and similar time out messages. This is coming from the vendor, Salesforce. Refreshing the page may allow you to continue.

Customers can also contact Support via phone at 714.987.4123 opt. 2, opt. 2

Dec 6, 07:25 PST
Resolved - This incident has been resolved.
Dec 6, 09:08 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 08:58 PST
Investigating - We are currently investigating this issue.
Dec 6, 08:16 PST
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Resolved - This incident has been resolved.
Dec 1, 13:01 PST
Identified - The Core Look Up and View Accounts feature in Modern Experience is currently not working for customers on the APEX/XP2 core system.

Our Core Integration team has identified the problem and will be applying a hotfix tonight after MeridianLink business hours (after 6 pm PST).

Note: If you are unable to wait for the hotfix tonight, please contact support by submitting a case via the MeridianLink Support Portal.

Nov 30, 13:38 PST
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 19:00 PST
Scheduled - We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and to update the code base to Q3 2023.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.

Nov 1, 09:52 PDT
Nov 30, 2023
Nov 29, 2023
Resolved - This incident has been resolved.
Nov 29, 08:50 PST
Investigating - We are investigating a delay in the data refresh for November 29, 2023.
Nov 29, 07:19 PST
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.