MeridianLink Statuspage
Update - OpenClose clients using the doc provider, IDS, have reported that loans are not populating data from IDS Notifications. OpenClose servers stopped receiving the IDS Notifications on 5/14/25. This impacts esigned documents populating into eDoc Manager, as well as tracking data populating into Loan Info>Tracking.

IDS reports that the issue has been identified on their end and their developers are working towards a resolution. We do not have a time frame for the resolution but we are working closely with IDS to obtain that information.

May 20, 2025 - 15:03 PDT
Update - OpenClose clients using the doc provider, IDS, have reported that loans are not populating data from IDS Notifications. OpenClose servers stopped receiving the IDS Notifications on 5/14/25. This impacts esigned documents populating into eDoc Manager, as well as tracking data populating into Loan Info>Tracking.

IDS reports that the issue has been identified on their end and their developers are working towards a resolution. We do not have a time frame for the resolution at this time.

May 19, 2025 - 13:12 PDT
Identified - OpenClose clients using the doc provider, IDS, have reported that loans are not populating data from IDS Notifications. OpenClose servers stopped receiving the IDS Notifications on 5/14/25.

OpenClose Support has opened a bug ticket with the IDS vendor to resolve the issue.

OpenClose Support is closely monitoring the IDS bug ticket and we will update you with next steps as soon as they become available.

May 19, 2025 - 07:10 PDT

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Operational
Consumer App Operational Status Operational
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Business Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
MeridianLink Mortgage OpenClose/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (DecisionAssist) Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
MeridianLink Mortgage Access Operational
Mortgage Access Operational
MeridianLink ACTion Operational
ACTion App Operational Status Operational
ACTion Reporting DBS Operational
ACTion Third Party integrations Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ML Consumer/Opening - EPL and Dedicated Environment Security Maintenance and Code Update May 22, 2025 19:00 - May 23, 2025 02:00 PDT

We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and Update the Codebase.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.

Posted on Apr 29, 2025 - 09:19 PDT
May 20, 2025

Unresolved incident: IDS vendor notifications to OpenClose are not being received.

May 19, 2025
Completed - The scheduled maintenance has been completed.
May 19, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 19:00 PDT
Scheduled - Update: Delayed to Monday (5/19) night

We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).

May 15, 13:59 PDT
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Resolved - This incident has been resolved.
May 16, 13:57 PDT
Monitoring - Development has added a VM to help relieve the backlog and is currently monitoring the report processing. It will take a few minutes to work through the backlog. If you have opened a case with Support, please update the case and let us know if the reports are working as expected.
May 16, 10:57 PDT
Investigating - We are currently investigating this issue.
May 16, 09:56 PDT
Resolved - This incident has been resolved.
May 16, 06:11 PDT
Identified - We are currently experiencing a delay in our data refresh process. We estimate that the system will be fully updated within approximately 4 hours.

We sincerely apologize for any inconvenience this may cause to your daily operations and appreciate your patience as we work to resolve this issue.

May 15, 13:19 PDT
Investigating - We are investigating a delay in the data refresh for May 15, 2025.
May 15, 09:02 PDT
May 15, 2025
May 14, 2025
Completed - The scheduled maintenance has been completed.
May 14, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:00 PDT
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
May 12, 16:47 PDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Completed - The scheduled maintenance has been completed.
May 7, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 19:00 PDT
Scheduled - We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
May 7, 11:11 PDT
Resolved - We have received confirmation that the reports have successfully run again.
May 7, 21:18 PDT
Monitoring - A new VMSS has been successfully deployed, and both manual custom and standard reports are functioning as expected. If you have an open support case, please update the case to confirm the resolution.
May 5, 08:42 PDT
Investigating - We are currently investigating this issue.
May 5, 07:19 PDT
May 6, 2025
Resolved - This incident has been resolved.
May 6, 07:29 PDT
Identified - We are investigating a delay in the data refresh for May 6, 2025.
May 6, 06:11 PDT