This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
Resolved -
This incident has been resolved.
Apr 24, 09:26 PDT
Investigating -
We are currently experiencing an unexpected outage on ML Insight. Our technical team is actively investigating the issue to identify the cause and restore full functionality as quickly as possible.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will keep you updated as we learn more and work toward a resolution.
Thank you for your continued support.
Apr 24, 08:15 PDT
Resolved -
This incident has been resolved.
Apr 23, 14:07 PDT
Monitoring -
A fix has been implemented for the third party integration issues related to the MISMO files and the systems are being monitored. In addition, a work around solution for accessing the Support Portal has been identified. To access the Support Portal, please use the "MeridianLink Support Portal" link at the top of the page from with in the loan editor instead of using the link at the top of the pipeline view. Please note that you must be support authorized to use this link.
Apr 23, 13:30 PDT
Identified -
The issue has been identified and a fix is being implemented.
Apr 23, 09:21 PDT
Investigating -
Users are reporting issues with MeridianLink Mortgage third party integrations and an inability to log into the Support Portal. We are actively investigating this issue.
Apr 23, 07:30 PDT
Resolved -
After identifying an issue with lender2, which has since resolved itself, our Development team has observed that load times have returned to normal. If you have created a case with Support, could you please confirm that the system performance is now as expected?
Apr 22, 14:14 PDT
Monitoring -
After identifying an issue with lender2, which has since resolved itself, our Development team has observed that load times have returned to normal. If you have created a case with Support, could you please confirm that the system performance is now as expected?
Apr 22, 12:02 PDT
Investigating -
We are currently investigating this issue.
Apr 22, 11:35 PDT
Completed -
The scheduled maintenance has been completed.
Apr 18, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 PDT
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Mar 31, 10:09 PDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:01 PDT
Scheduled -
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Apr 17, 14:22 PDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:00 PDT
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Apr 14, 08:31 PDT
Resolved -
This incident has been resolved. Your DL 4 system performance should have returned to normal.
Apr 12, 12:17 PDT
Identified -
We are aware of an issue with the DecisionLender4 environment. We have identified the issue and are actively working on a resolution.
Apr 12, 12:08 PDT