MeridianLink Statuspage

All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Operational
Consumer App Operational Status Operational
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Business Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
MeridianLink Mortgage OpenClose/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (DecisionAssist) Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
MeridianLink Mortgage Access Operational
Mortgage Access Operational
MeridianLink ACTion Operational
ACTion App Operational Status Operational
ACTion Reporting DBS Operational
ACTion Third Party integrations Operational
MeridianLink Access Operational
Access Operational Status Operational
Partner Integrations Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ML Consumer/Opening - EPL and Dedicated Environment Security Maintenance Jul 17, 2025 19:00 - Jul 18, 2025 02:00 PDT

We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Posted on Jul 09, 2025 - 08:33 PDT
Jul 11, 2025
DL4 Latency
Resolved - This incident has been resolved.
Jul 11, 16:03 PDT
Monitoring - The issue has been resolved and confirmed.
Jul 11, 13:27 PDT
Identified - A fix has been implemented and we are monitoring the results.
Jul 11, 13:23 PDT
Update - We are continuing to investigate this issue.
Jul 11, 13:04 PDT
Investigating - DL4 is extremely slow
Some client are reporting they are unable to connect to DL4
Jul 11, 13:02 PDT
ML Insight - Data Refresh Delay
Resolved - This incident has been resolved.
Jul 11, 07:00 PDT
Investigating - We are investigating a delay in the data refresh for July 11, 2025. We apologize for any inconvenience this may have caused.

This is currently affecting both data sources (Insight Consumer and Opening, Insight Consumer Cube).
Jul 11, 06:55 PDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025
ML Consumer/Opening - Shared Production Environment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 19:00 PDT
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Jul 9, 08:32 PDT
TazWorks: Unable to use results from The Work Number
Resolved - This incident has been resolved.
Jul 9, 14:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 09:58 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 07:56 PDT
Investigating - We are currently investigating this issue.
Jul 9, 07:35 PDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025
ML Consumer - APOR not updating resulting in invalid HPML errors
Resolved - This incident has been resolved. The Treasury Yield Downloader service was re-run across all shared production environments. When the service initially ran, the treasury yield values for the week of 7/7 were not yet available. The Fed published the data later in the morning, and re-running the service successfully retrieved the updated values.
Jul 7, 13:32 PDT
Monitoring - All shared environments should now be fixed. For onsite dedicated clients, please submit a support case if you'd like us to apply the update manually; otherwise, it will be deployed automatically on Tuesday, July 8, 2025, at 2:00 AM PT.
Jul 7, 12:49 PDT
Identified - Our development team has identified the issue and is currently updating the production servers. The update will be completed shortly.
Jul 7, 12:16 PDT
Investigating - We are currently investigating reports that the APOR is not updating in Home Equity applications, causing invalid HPML warnings.
We will provide updates as we learn more and work toward a resolution.
Jul 7, 11:08 PDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
ML Insight - Data Refresh Delay- Insight Consumer Cube only
Resolved - This incident has been resolved.
Jul 4, 15:25 PDT
Identified - We have identified the issue with the delay in the data refresh for July 3, 2025. If your dashboard is connected to the Insight Consumer Cube, please update to using the Insight Consumer and Opening data source instead for up-to-date data.
Jul 3, 12:39 PDT
Jul 3, 2025
Jul 2, 2025

No incidents reported.

Jul 1, 2025
PriceMyLoan Rates Delayed Today 7/1/2025
Resolved - PML Rates are up to date, this issue has been resolved.
Jul 1, 10:56 PDT
Identified - The PML team is now estimating that all rates will be updated in 30 minutes. Investor repricing could cause a delay beyond this.
Jul 1, 10:01 PDT
Investigating - The pricing engine, PriceMyLoan, is experiencing a delay in loading today's rate sheets. The team is working to expedite this issue. Once rates have been updated, we will inform you.
Jul 1, 09:10 PDT
Jun 30, 2025
ML Consumer/Opening - CS Server Latency Reports
Resolved - This incident has been resolved.
Jun 30, 14:34 PDT
Monitoring - Our technical team has taken corrective action by flushing the cache and recycling a few virtual machines. System performance has since returned to normal levels.
We’ve also received confirmation from users that latency has noticeably improved.
We will continue to monitor the system closely to ensure stability.
Jun 30, 11:02 PDT
Update - Our technical team is actively investigating the root cause and working to resolve this issue as quickly as possible.
We will continue to provide updates as progress is made.
Jun 30, 09:44 PDT
Investigating - Clients are reporting that they're experiencing latency on the CS Server when navigating applications in the system.
Jun 30, 07:07 PDT
MeridianLink Support Portal - Error Accessing From Product
Resolved - This incident has been resolved.
Jun 30, 11:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 08:23 PDT
Identified - We have received reports of certain users unable access to the MeridianLink Support Portal from within the MeridianLink product. Users receive an error message stating "URL No Longer Exists." Our team is aware of the issue and is working with our vendor partner to resolve it.
Jun 16, 15:40 PDT
ML Support Portal - user unable to access - Error - You have attempted to reach a URL that no longer exists
Resolved - This incident has been resolved.
Jun 30, 11:03 PDT
Monitoring - We identified that the Salesforce update over the weekend required an update to the SSO URL. This change has now been applied across all shared and dedicated servers, and we’ve confirmed that the connection is working as expected.
Jun 16, 10:10 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 08:33 PDT
Investigating - Salesforce had an update this weekend. Our ITBA team is investigating this issue.
Jun 16, 06:42 PDT
Jun 29, 2025
MeridianLink OpenClose Optical Document Recognition (ODR) Vendor Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:00 PDT
Scheduled - OpenClose’s ODR vendor will be performing maintenance on the ODR - Optical Document Recognition system during the following times in the coming days:

Sunday on 29th June 2025 between (12:00 AM - 6:00 AM) EST.

The unavailability of this feature is expected during this window. Packages submitted during this time will not be processed.

While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk. OpenClose is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification.
Jun 25, 15:12 PDT
Jun 28, 2025
Jun 27, 2025

No incidents reported.

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