MeridianLink Statuspage
All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening ? Operational
Consumer App Operational Status Operational
Consumer App Credit Reports Operational
Consumer App Fraud Prevention Vendors Operational
Consumer App Indirect Auto Integrations Operational
Consumer App Vehicle Valuation Operational
Consumer App Underwriting & Pricing Engine Operational
Consumer App - Other Partner Integrations Operational
Consumer App Core Integration Operational
Consumer App Documents Operational
Consumer App Reports Operational
MeridianLink Mortgage Operational
Mortgage App LOS Operational
Mortgage App EDocs Operational
Mortgage App Pricing Engine (PML) Operational
Mortgage App Integrations Operational
Mortgage App Reporting ? Operational
Mortgage App TPO Portal Operational
MeridianLink Mortgage Credit Link Operational
Mortgage Credit Link App Operational Status Operational
Mortgage Credit Link Credit Integrations Operational
Mortgage Credit Link Additional Product Integrations Operational
MeridianLink Collect Operational
Collect App Operational Status Operational
Collect App Internal Integrations ? Operational
Collect App External Integrations ? Operational
MeridianLink Portal Operational
Portal App Operational Status Operational
Portal App Credit Reports Operational
Portal App Fraud Prevention Vendors Operational
Portal App eSign Operational
Portal App Underwriting & Pricing Engine Operational
Portal App - Other Partner Integrations Operational
Portal App Core Integration Operational
Portal App Portal Manager Operational
Portal App SSO Operational
Portal App Documents Operational
MeridianLink DecisionLender Operational
DecisionLender4 App Operational Status Operational
DecisionLender4 Reporting DBS Operational
DecisionLender4 Partner Integrations Operational
DecisionLender3.5 App Operational Status Operational
DecisionLender3.5 Reporting DBS Operational
DecisionLender3.5 Partner Integrations Operational
MeridianLink Engage Operational
Engage App Operational Status Operational
MeridianLink Insight Operational
Insight Operational Status Operational
Data Refresh Operational
TazWorks Operational
InstaScreen Operational Status Operational
InstaScreen Partner Integrations Operational
QuickApp Pro/QuickLease Pro Operational Status Operational
Trade House Data Searches Operational
MeridianLink Business Operational
Atlas Platform Operational
Credit Card Application Operational
Business Lending Application ? Operational
Offer and Closing Operational
Cloudflare Cloudflare Workers Operational
Cloudflare CDN/Cache Operational
MeridianLink Mortgage OpenClose/Optics/CAW Operational
OpenClose Operational
OpenClose Pricing Engine (DecisionAssist) Operational
Mortgage Optics Operational
ConsumerAssist Web Operational
MeridianLink Mortgage Access Operational
Mortgage Access Operational
General Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Posted on Jun 10, 2024 - 08:27 PDT
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.

Posted on Jun 06, 2024 - 13:38 PDT
Past Incidents
Jun 12, 2024

No incidents reported today.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - The CS server has returned to normal.
The issue resolved itself before any intervention from our technical team.

Jun 10, 16:37 PDT
Investigating - Users on the CS shared server are reporting latency issues while navigating the site.

Our technical team is investigating this.

Jun 10, 13:55 PDT
Resolved - Vendor resolved issue.
Jun 10, 13:57 PDT
Investigating - We have received reports of Equifax OFAC error message on credit report: OFAC DATA SOURCE IS CURRENTLY UNAVAILABLE.
Equifax has been notified about this issue.

Jun 4, 10:22 PDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 08:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 13:23 PDT
Update - Hello! Thank you for your patience while Trade House Data and TazWorks Tech Team worked on this issue. State Rental Searches are back up and running. Those errors have been resolved and searches have been pushed through.

As for the National Rental Records Search we have identified the issue and we will be rolling out a fix tonight. So those should be completing out first thing tomorrow.

Again, we appreciate your patience while this was and is being worked on.

Jun 4, 11:45 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 4, 10:50 PDT
Investigating - Trade House Data's National Rental Records Search and State Rental Records Search are stuck in processing and will sometimes error out. This is a partial outage as some are going through with no issues.
Jun 4, 10:16 PDT
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 19:00 PDT
Scheduled - MeridianLink will be performing system maintenance on Mortgage Access POS production on Wednesday, June 5, 2024 at 10pm ET for 4 hours. This may result in may result in some intermittent downtime. There is no customer action needed after this change.

This is in addition to the maintenance being performed on June 3, 2024.

MeridianLink is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification.

May 30, 14:52 PDT
Resolved - This incident has been resolved.
Jun 5, 10:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 09:43 PDT
Update - We are continuing to work on a fix for this issue.
Jun 5, 09:01 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 08:07 PDT
Update - We are continuing to investigate this issue.
Jun 5, 07:38 PDT
Investigating - We are currently receiving reports of receiving an error message when attempting to Split Edocs. This is being looked into by our Development Team.
Jun 5, 06:49 PDT
Postmortem - Read details
Jun 6, 07:51 PDT
Resolved - This incident has been resolved.
Jun 5, 07:20 PDT
Monitoring - A fix has been implemented and we are monitoring the system.
Jun 4, 08:07 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 4, 07:47 PDT
Investigating - We are aware of an issue causing system wide latency. We are currently investigating.
Jun 4, 07:38 PDT
Jun 4, 2024
Jun 3, 2024
Completed - The scheduled maintenance has been completed.
Jun 3, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 19:00 PDT
Scheduled - MeridianLink will be performing system maintenance on Mortgage Access POS production on Monday, June 3, 2024 at 10pm ET for 4 hours. This may result in may result in some intermittent downtime. There is no customer action needed after this change.

MeridianLink is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification.

May 30, 14:49 PDT
Resolved - This incident has been resolved.
Jun 3, 11:40 PDT
Monitoring - We have received multiple reports from customers indicating that they are no longer receiving the error. Support has reached out to JD Power and are standing by for an update.

We'll continue to monitor the status and provide further updates.

May 31, 14:12 PDT
Investigating - User are encountering the following error message when attempting to access JD Power 'Other':

"There was an error returned by JD Power Services. Error: An internal error occurred while processing the data".

We are currently investigated and will post updates as we get more information.

May 31, 11:56 PDT
Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
Resolved - This issue has been successfully resolved by Microsoft Azure. The Demo environment should now be back to normal.
May 31, 15:53 PDT
Investigating - The Demo environment is currently experiencing a 'Server Error' issue.

Our technical team is actively investigating.

May 31, 15:24 PDT
Resolved - Carfax resolved their issue.
May 31, 07:13 PDT
Investigating - We have received reports of users receiving an error when attempting to pull a CarFax report.
CarFax has confirmed an issue on their end and are currently investigating.

May 30, 08:36 PDT
May 30, 2024
May 29, 2024
Completed - The scheduled maintenance has been completed.
May 29, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 19:00 PDT
Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
May 28, 08:58 PDT