This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications if there is a service disruption.
Resolved -
This incident has been resolved.
Dec 2, 09:16 PST
Monitoring -
We've implemented a fix and clients are reporting that the issues seem to be resolved. We will continue monitoring.
Dec 2, 08:01 PST
Investigating -
Users are reporting receiving an error on Preapproval apps.
Users are seeing an error that says "The prequalification process could not be completed for the following reasons: Exception has been thrown by the target of an invocation"
Dec 2, 07:38 PST
Completed -
The scheduled maintenance has been completed.
Dec 1, 23:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 19:00 PST
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
NOTE: this was delayed from last Wednesday (11/26/2025) due to the Thanksgiving holiday
Dec 1, 08:32 PST
Resolved -
This incident has been resolved.
Nov 25, 08:42 PST
Monitoring -
Development has addressed this issue. We are monitoring the results.
Nov 25, 08:22 PST
Investigating -
MeridianLink is aware of an MCL issue with credit card payments not processing. This issue began on 11/24/25 around 5:19 PM PST for all vendors. This impacts users IF they order credit reports with the requirement to pay by CCP at the time of order; it will cause orders to fail. Development is aware and is looking into it. We will keep you posted once we have an update.
Nov 25, 07:16 PST
Resolved -
This incident has been resolved.
Nov 24, 12:54 PST
Update -
The issue with Decisionlender 4 Reporting latency has been resolved. Please reach out to Support you have any subsequent issues. Thanks,
Nov 24, 11:06 PST
Investigating -
We’re aware of latency issues affecting Reports in DecisionLender 4. Our team is actively investigating and working to resolve this as quickly as possible. We’ll share additional updates as soon as they’re available.
Nov 24, 08:30 PST
Resolved -
This incident has been resolved.
Nov 24, 09:09 PST
Identified -
We’ve identified the cause of the data refresh delay and our team has implemented a fix. Data is currently reprocessing, and we expect the refresh to complete within approximately 2 hours. We’ll provide an update once the refresh is fully completed.
Thank you for your patience and understanding.
Nov 24, 07:20 PST
Completed -
The scheduled maintenance has been completed.
Nov 24, 06:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:30 PST
Scheduled -
Engage will be undergoing a release on Monday, November 24th from 730am-9am. When logging into Engage you may experience time outs during this time. Additionally, PURLS (personalized URLS) will not be active during this time period.
Nov 20, 15:04 PST
Resolved -
This incident has been resolved.
Nov 21, 16:33 PST
Monitoring -
The CS and ES environments have been restored to normal. Our technical team is actively monitoring server health to ensure stability and prevent further issues.
Nov 21, 11:03 PST
Investigating -
Clients are reporting experiencing intermittent slowness on both the CS and ES servers. We are currently looking into this on our end.
Nov 21, 09:22 PST
Resolved -
This incident has been resolved.
Nov 21, 14:27 PST
Monitoring -
IDS implemented a fix on their side. We are now monitoring the solution.
Nov 21, 13:50 PST
Update -
Users in OpenClose or MeridianLink Mortgage my experience a processing request error when using the IDS integration. IDS has confirmed the following workaround for users until this issue is fully resolved.
Workaround steps:
1. Submit an IDS request from your LOS 2. Receive a processing request error 3. Login directly to IDS to generate the document package
Nov 21, 10:21 PST
Identified -
IDS is working with Mortgage and OpenClose Support to resolve the issue identified on their end.
Nov 21, 09:04 PST
Completed -
The scheduled maintenance has been completed.
Nov 21, 01:13 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 PST
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month and update the codebase to the current quarterly release.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Nov 3, 15:00 PST
Resolved -
This incident has been resolved.
Nov 19, 21:14 PST
Monitoring -
A fix has been implemented in Demo and monitoring it.
Nov 19, 15:58 PST
Identified -
The issue has been identified and a fix is being implemented.
Nov 19, 11:17 PST
Investigating -
Some users have reported that they are not able to delete attachments under the "Attached Documents" tab under Review section. Users attempted to delete the docs individually with the delete icon, as well as using the check box for multiple docs, unfortunately, both were unsuccessful.
Nov 19, 11:17 PST